Status of Freeview New Zealand transmission and broadcasts are detailed below, as supplied by transmission providers and broadcasters.

FREEVIEW ON DEMAND:

The following issues are being investigated by the product development team.

UPDATED 19 JULY 2017 for SAMSUNG TV users:  VIDEO goes back to the beginning after ad

For ThreeNow content, the video goes back to the start after the first ad-break.  A solution is currently being investigated by the ThreeNow team.  ThreeNow has switched off ads for Samsung TV users to mitigate viewer impact while a solution is being developed.

UPDATED 21 JULY 2017 for LG TV users:  VIDEO FAILS TO PLAY AFTER ADS on TVNZ ONDEMAND & THREENOW

A software update to fix this issue has been released to all LG TVs, except the 2016 LH Series.

The update should download and install automatically so long as your TV is connected to the internet.  Once updated, you should be able to watch all On Demand content using the Freeview application.

To check if your LG TV has been updated, bring up the LG Menu by pressing the HOME button on your remote, then select Settings / All Settings > General > About This TV > Check for updates.  

Watch the how to video here.

Experiencing other On Demand playback issues? 

Freeview works with broadcasters and manufacturers to log and investigate issues affecting the Freeview ON DEMAND (FreeviewPlus) application.  As some issues occur intermittently, are specific to selected products or affect distinct videos or ads, it can take time to zone in on the cause and address the problem.

If you cannot stream an ON DEMAND video at all or all the way through, please note down the programme title, series (or season) and episode and report it here.  The details you provide may help in isolating the cause of the problem. Thanks!

TRANSMISSION & BROADCASTS

SATELLITE:  NORMAL

UHF:  NORMAL except Waikanae Kapiti Coast transmission outage

Kapiti Coast transmission outage due to power cut affecting the transmitter. Transmission will be restored once power is back.

For updates on this power outage, please see outages.electra.co.nz

UPCOMING WORKS BY TRANSMISSION PROVIDERS:

Tuesday 25/07, 01:00 to 03:00, Christchurch viewers using UHF aerial

Essential network maintenance work will be carried during the above window, which will involve an outage of up to 1 hour to all services in the Christchurch area.

Wednesday 26/07, 01:00 to 05:00, Napier viewers using UHF aerial

Essential combiner maintenance work will be carried out during the above window, which will involve an outage of up to 4 hours to all services in the northern Napier area.

Friday 28/07, 01:00 to 03:00, Auckland viewers using UHF aerial

Essential combiner maintenance work will be carried during the above window, which will involve an outage of up to 1 hour to all services in the central Auckland area.

Friday 28/07, 01:00 to 03:00, Hamilton viewers using UHF aerial

Essential combiner maintenance work will be carried during the above window, which will involve an outage of up to 1 hour to all services in the Hamilton area.

RECORDING AND PROGRAMME INFORMATION

TV Guide Apps:  app updates released to fix app loading issue. Please see updates here.

Freeview On Demand Guide: NORMAL

Freeview Standard Onscreen Guide (launched via the GUIDE / EPG button on all Freeview devices): NORMAL

RECEPTION ISSUES or LOST CHANNELS? 

If there no outages reported by transmission providers or broadcasters above relating to your area, chances are you may have a fault with your antenna, cabling or device set up.  

• Check the Troubleshooting Tips on the Freeview website here for ways to resolve lost channels or reception issues.
• Find tips to resolve & post your questions in this discussion board.