Prime EPG

I am having this problem with Prime only. Bravo +1 and Prime +1 is ok. My signal strength is 82%. I can receive Satellite transmission on both my top set box and also my Samsung TV which has satellite Tuner. This problem is on both, no programme information and no EPG. When I am on other channels the EPG is there for all the TV stations except Prime.

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Permalink Reply by forumuser on August 8, 2021 at 15:58

Hi Adrian,

Could you try retuning your TV and see if this fixes the issue?

Josh

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Permalink Reply by willis on August 18, 2021 at 16:48

several of my sat boxes have the same issue,,EPG on prime +1& no EPG on prime

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Permalink Reply by forumuser on August 20, 2021 at 9:33

What models / brands are your set top boxes?

Josh

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Permalink Reply by Adrian Harray on September 2, 2021 at 20:12

If so many people are having this problem, who do you complain to at Freeview so they can check if the issue is theirs or the viewers. Simple, we can talk it about all day and nothing is done. We may have to change settings in our topset box but I can't change settings in my TV.

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Permalink Reply by Alan Douglas on March 12, 2022 at 16:40

Adrian,

I think that the problem is that Prime+1 on satellite is not actually a Freeview channel.

It has not been assigned a Freeview channel number nor does it transmit its EPG in the correct format. (MHEG 5) That is why the EPG does not display at all on Freeview devices.

You will not find Prime+1 on listed on the www.freeviewnz.tv website.

I don't know why Prime have not added +1 to Freeview. Maybe it costs too much, they just don't care, or they are incompetent. Going by my past dealings with Prime, my vote is incompetence.

Don't hold your breath.

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Permalink Reply by soulfearx on April 11, 2022 at 12:22

I also haven't had a Prime EPG for some months now, yet Prime +1 shows the full EPG

Prime is on 12519 [H] 22500

I messaged Prime on FB and they said it was more a freeview issue

I'm using a UltraPlus X-9200HD via Satellite

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Permalink Reply by Alan Douglas on April 11, 2022 at 17:15

That sounds strange.

My satellite DIshTV S7090 (That does have more bugs than an ant hill.) has no problems with Prime or its EPG.

Prime+1 comes up as 'Service Number 1015' on my S7090 and although the program information is displayed when you change to that channel, pressing the EPG button just displays 'Loading' for ever and ever....

I think that the Prime Helpdesk guys have no skills or knowledge in Freeview.

When Primes EPG had a problem a few years ago that only the next three days were displayed, their Helpdesk told me that they have nothing to do with Freeview. (I wonder how Freeview gets their program information?? Magic?)