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Permalink Reply by forumuser on May 28, 2019 at 9:11

Hi Gerry, 

How do I reset my password?

If you have forgotten your password or just need to change it, simply follow the steps below:

1. Go to Settings, select "Login to On Demand"
2. Select "Login with Email", then select the 'Forgot your password?' button.
3. Enter the email address you used to register*, to receive an email to reset your password.  *if you chose to register by Facebook originally, this email address should be the one linked to your Facebook account.
4. Check your email account and promptly follow the instructions we sent you to reset your password.

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Permalink Reply by Gerry H on May 28, 2019 at 19:01

Nope that didnt work so I tried registering  a new account and still the same issue. 

Login

Select program to watch

TVNZ logo shows and nothing else.

We did have it working and watched several programs before it stopped

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Permalink Reply by forumuser on May 29, 2019 at 10:45

Hi Gerry

Thanks for your reply, I would recommend a factory reset to clear the settings and try loading on demand again, if you still encounter these problems please submit a ticket here https://www.freeviewnz.tv/support/contact-us/new_freeviewod_form/

We will then investigate further

Kindest Regards,
Josh

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Permalink Reply by Gerry H on June 2, 2019 at 15:23

Completed a factory reset and the on-demand still isnt working. Ticket with information submitted

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