Hi there,

i have a new Toshiba 58U788* series. smart TV. when i try to play on demand content it shows the channel logo and wont load the program....any suggestions...Yes tv is connected by wireless to my fibre broadband.

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Hi Lester, 

Thanks for your inquiry

The following Toshiba TV models are unable to load On Demand content: 55U9850AZ, 58U7880AZ, 65U9850AZ, 75U7880AZ

We are currently working for a resolution, in the meantime try the available fixes:

  • Power your TV off completely and then power up. Proceed to Freeview and play VOD.
  • If you play another Subscription service (e.g. YouTube, Netflix) you may lose the ability to play Freeview VOD again. If this happens re-power the TV as above and go straight to your desired Freeview VOD

Cheers,
Josh

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