I have done the latest up date 2016 and we have lost prime, 4 plus 1 and edge tv, can anyone help

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Hi Nicola, 

Please follow the instructions below

On the DTVS remote control:

1. Press the MENU button

2. Select "Installation" and press the OK button

3. Select "Factory default" and press the OK button

4. Enter the password. The default password is "0000"

5. Select "Yes" and press OK on the question "Do you want to factory reset?"

6. Select your closest location (use the left or right arrow buttons to change the location). They press OK.

7. Select "Yes" and press OK on the question "Do you want to scan?"

8. The receiver will start tuning the channels and will save them automatically


Troubleshooting

1. Database Empty or Tuning Failed

This means your receiver failed to find a signal. This can happen if equipment on your satellite dish is not sending the signal as expected by the receiver. Try the following:

a) Try tuning the receiver using the following instructions:
http://www.dtvs.co.nz/forum/index.php?topic=263.0

b) If the above gets you the channels, use the following method to remove any unwanted channels:
http://www.dtvs.co.nz/forum/index.php?topic=247.0

2. If all fails you can contact our technical support number, 0800 388765 or 049745031. If we are unable to take your call please leave a message or, you can send an email to techsupport@dtvs.co.nz

Regards
Josh Hill

Hi Josh

Tried both and didn't work.

we also  on a new LNB not so long ago.

Any other ideas?

How was the LNB installed? by DIY or a installer?

Regards
Josh Hill

Nicola Ouston said:

Hi Josh

Tried both and didn't work.

we also  on a new LNB not so long ago.

Any other ideas?

it was installed by DIY

Good Morning Nicola 

DIY installations may need further tweaking, in this case the LNB just needs to be skewed a little bit in order to receive the new Prime frequency, you can learn how to do this here: http://freeviewforum.co.nz/forum/topics/freeview-satellite-adjustin... 

Regards, 
Josh Hill

Nicola Ouston said:

it was installed by DIY

Try the following instructions, in particular Item (2) under troubleshooting if Prime is missing after re-tune

Prime, Four Plus 1 and The Edge channels are moving frequency. The easiest way to re-tune the DTVS-1B is to carry out a factory default and the re-tuning your receiver. The following are the steps:

On the DTVS remote control:

1. Press the MENU button
2. Select "Installation" and press the OK button
3. Select "Factory default" and press the OK button
4. Enter the password. The default password is "0000"
5. Select "Yes" and press OK on the question "Do you want to factory reset?"
6. Select your closest location (use the left or right arrow buttons to change the location). They press OK.
7. Select "Yes" and press OK on the question "Do you want to scan?"
8. The receiver will start tuning the channels and will save them automatically


Troubleshooting

1. Database Empty or Tuning Failed
This means your receiver failed to find a signal. This can happen if equipment on your satellite dish
is not sending the signal as expected by the receiver. Try the following:

a) Try tuning the receiver using the following instructions:
http://www.dtvs.co.nz/forum/index.php?topic=263.0

b) If the above gets you the channels, use the following method to remove any unwanted channels:
http://www.dtvs.co.nz/forum/index.php?topic=247.0

2. All channels tuned in but Prime, Four Plus 1, The Edge TV do not tune
Some older units may have issues with tuning due to older software on their receiver. It is possible to add the channels manually via the following instructions:
a) Press the MENU button
b) Select INSTALLATION
c) Select TRANSPONDER SETUP
d) Select ADD
e) Move to Frequency and enter 12519
f) Move to Symbolrate and enter 22500
g) Move to Network and change the value to OFF
h) Press the OK button. The receiver will response "Do you want to scan?"
i) Select Yes to scan
j) Once scanning is complete, the screen will return to the TRANSPONDER SETUP screen
k) Exit the menu by pressing the EXIT button until you see normal TV.


3. If all fails you can contact our technical support number, 0800 388765 or 049745031.  If we are unable to take your
call please leave a message or, you can send an email to techsupport@dtvs.co.nz

Thanks Josh we will have a go.



Josh Hill said:

Good Morning Nicola 

DIY installations may need further tweaking, in this case the LNB just needs to be skewed a little bit in order to receive the new Prime frequency, you can learn how to do this here: http://freeviewforum.co.nz/forum/topics/freeview-satellite-adjustin... 

Regards, 
Josh Hill

Nicola Ouston said:

it was installed by DIY



Anil Hari said:

Try the following instructions, in particular Item (2) under troubleshooting if Prime is missing after re-tune

Prime, Four Plus 1 and The Edge channels are moving frequency. The easiest way to re-tune the DTVS-1B is to carry out a factory default and the re-tuning your receiver. The following are the steps:

On the DTVS remote control:

1. Press the MENU button
2. Select "Installation" and press the OK button
3. Select "Factory default" and press the OK button
4. Enter the password. The default password is "0000"
5. Select "Yes" and press OK on the question "Do you want to factory reset?"
6. Select your closest location (use the left or right arrow buttons to change the location). They press OK.
7. Select "Yes" and press OK on the question "Do you want to scan?"
8. The receiver will start tuning the channels and will save them automatically


Troubleshooting

1. Database Empty or Tuning Failed
This means your receiver failed to find a signal. This can happen if equipment on your satellite dish
is not sending the signal as expected by the receiver. Try the following:

a) Try tuning the receiver using the following instructions:
http://www.dtvs.co.nz/forum/index.php?topic=263.0

b) If the above gets you the channels, use the following method to remove any unwanted channels:
http://www.dtvs.co.nz/forum/index.php?topic=247.0

2. All channels tuned in but Prime, Four Plus 1, The Edge TV do not tune
Some older units may have issues with tuning due to older software on their receiver. It is possible to add the channels manually via the following instructions:
a) Press the MENU button
b) Select INSTALLATION
c) Select TRANSPONDER SETUP
d) Select ADD
e) Move to Frequency and enter 12519
f) Move to Symbolrate and enter 22500
g) Move to Network and change the value to OFF
h) Press the OK button. The receiver will response "Do you want to scan?"
i) Select Yes to scan
j) Once scanning is complete, the screen will return to the TRANSPONDER SETUP screen
k) Exit the menu by pressing the EXIT button until you see normal TV.


3. If all fails you can contact our technical support number, 0800 388765 or 049745031.  If we are unable to take your
call please leave a message or, you can send an email to techsupport@dtvs.co.nz

thanks Anil that worked we have the missing channels now cheers

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