Gary Healey
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  • New Zealand

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Database empty / No signal

Started this discussion. Last reply by Gary Healey Mar 21. 4 Replies

Hope somebody can assist. We have Sky service to our house and Freeview in attached granny flat. They share the satellite dish. Freeview stopped working - display on set top box shows "EPtY", which I…Continue

 

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Gary Healey replied to Gary Healey's discussion Database empty / No signal
"Hi Graham. Thank you. I've solved the problem."
Mar 21

Zinwell
Graham Wilson replied to Gary Healey's discussion Database empty / No signal
"Hi Gary, Troubleshooting info can be found at tinyurl.com/zinwell-nz for the DSE-7500 or ZMX-7500 If you live in the Auckland area you are welcome to bring your DSE7500 to me for checking. Regards Graham Wilson Zinwell Support 0800 ZINWELL"
Mar 21
Gary Healey replied to Gary Healey's discussion Database empty / No signal
"Thanks for that Biggles. The irony is that after faffing around with this, and finally putting a question up, I went back for another go and got it working! Problem solved. I came back to take down the question and saw your reply."
Mar 21
Biggles replied to Gary Healey's discussion Database empty / No signal
"Hard to say what's wrong without looking at the setup but it sounds like the box has failed. You are correct that the LNB is OK if Sky still works. When you tried setting up the new box did you make sure all the settings were correct. It may be…"
Mar 21
Gary Healey posted a discussion

Database empty / No signal

Hope somebody can assist. We have Sky service to our house and Freeview in attached granny flat. They share the satellite dish. Freeview stopped working - display on set top box shows "EPtY", which I gather refers to the database. TV shows "No Signal". Sky reception at house is normal. I even purchased another Freeview set top box but no joy. Cables all seem OK. I read that LNB might be faulty, but would assume that's not the case because Sky works fine. Help!!!See More
Mar 21

Profile Information

How do you receive Freeview?
Freeview Satellite™ (Via Satellite Dish)
Are you watching through a TV, or a Set Top Box?
Set Top Box
Can you type the make model of your devices. The product model is usually on the device itself or any packaging.
DSE-7500

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