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Permalink Reply by forumuser on November 13, 2017 at 12:59

Hi Judy, 

I have been looking into whether there have been any reported issues and its all clear, I would recommend switching your device off for 20 - 60 secs and turning it on again and see if the TVNZ app opens up again. 

If you are still having issues, send a report on the website: freeviewplus-form  and the engineers can look into for you. 

Josh

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Permalink Reply by Judy Wall on November 13, 2017 at 13:04

Thanks Josh. Have done that several times over the last week. Have also reported it on the website. Waiting...waiting...

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Permalink Reply by forumuser on November 13, 2017 at 13:15

If you are using a Dish TV product, contact them using either of their details here:https://www.dishtv.co.nz/index.php?route=information/contact 

Josh 

Judy Wall said:

Thanks Josh. Have done that several times over the last week. Have also reported it on the website. Waiting...waiting...

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Permalink Reply by Judy Wall on November 13, 2017 at 16:17

Josh Hill ✔️ said:

If you are using a Dish TV product, contact them using either of their details here:https://www.dishtv.co.nz/index.php?route=information/contact 

Josh 

Judy Wall said:

Thanks Josh. Have done that several times over the last week. Have also reported it on the website. Waiting...waiting...

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Permalink Reply by Judy Wall on November 13, 2017 at 16:20

I finally figured out what the problem was.

VPN had been switched on on home PC. Turned it off and we now have TVNZ On Demand.

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