We are really struggling to sign up. We register on the TV and it says you have 7 days to finalise from computer. We struggled with that early ( this has been ongoing for a few months now) as we let it go past 7 days. So we did it again - went to comp signed up and yahoo everything was available 0 signed up all done great ....but no. We came back from being aaway for 9 days to find out we were no longer registered and were told we had to do it again. Since then we have tried several time but when you go to the computer it ask for your full name etc etc and you click ok it says it does know your name. We have tried time and time again using my email and my wife's email and names and it says the same thing. 

The most frustrating thing is there is NO ONE to ask. No links to ask questions - no 0800 to call when it all stuffs up like now. We feel locked out well and truly by the poor system. Even getting on here took 2 days - that's pretty poor.

Can any one help us ?

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Hi Garry

When you register by email, a temporary account is created for you once you've entered your email address. At the same time, an email is sent to you so you can complete your account registration, you have 7 days to do this.

If you don't manage to complete your registration, your temporary account will expire in 7 days.  If this happens, you'll see an 'account expired' message when you try to play On Demand content.

To resolve this, you just need to register again (and yes, you can use the same email), as if you're registering for the first time.

Just remember to complete your email registration within 7 days to avoid your account becoming expired again. 

Hope this information helps,

Josh

No sorry it is exactly what I said we have done. Quite a few times. it is when we go back to registar no matter if it is 5 mins 5 hours or 5 days it says that name ( not email but name) is not recorded here. Well of course it isn't as we are trying to record it there :-(  We have gone over and over that process and it still says the same. The real problem here with those service is there is NO BACK UP when this stuff happens.

Can someone PLEASE help us.

My wife has poor health and relys on this to distract her. All this is doing now is adding to her unwellness.

Please log a ticket via the website here: https://freeviewnz.tv/support/contact-us/new_freeviewod_form/

Garry Jago said:

No sorry it is exactly what I said we have done. Quite a few times. it is when we go back to registar no matter if it is 5 mins 5 hours or 5 days it says that name ( not email but name) is not recorded here. Well of course it isn't as we are trying to record it there :-(  We have gone over and over that process and it still says the same. The real problem here with those service is there is NO BACK UP when this stuff happens.

Can someone PLEASE help us.

My wife has poor health and relys on this to distract her. All this is doing now is adding to her unwellness.

Having recently signed up as a new user here myself, I found similar problems with the Freeview registration process. I was able to resolve the issue myself, and my solution may or may nor have some relevance to this discussion. What I found eventually was that the freeviewnz.tv website does not properly UUEncode email addresses. Generally this is not a problem for most users. However, in certain situations, such as with my own email alias, this will prevent the registration process from proceeding. To resolve this issue myself, I simply UUEncoded my email address manually and modified the URL that was sent to me by the registration system mailer. In my case, the offending character in my email address was the plus + symbol, which I replaced with the %2B code in the generated URL. As I say, this may or may not help Gary's issue raised here, but either way, the Freeview registration process would benefit from piping all email addresses through a UUEncoding subroutine automatically. It won't make any difference to most new registrations, but will improve the experience of some, like myself, who use special characters in their email addresses. I hope this helps.

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