New Freeview On Demand Service no longer compatible on my LG TV - freeview forum2024-03-29T07:40:03Zhttps://freeviewforum.co.nz/forum/topics/new-freeview-on-demand-service-no-longer-compatible-on-my-lg-tv?feed=yes&xn_auth=noHi Josh
What hurts is the ser…tag:freeviewforum.co.nz,2019-01-06:6513406:Comment:879392019-01-06T07:17:04.464ZRoy Leehttps://freeviewforum.co.nz/profile/RoyLee
<p>Hi Josh</p>
<p>What hurts is the service was working perfectly until it was cut off. Couldn't you run this "lite" service along side the new one. I would argue our LG TV is able to comfortably handle DRM from other platforms including Netflix and Hulu (which is ad supported) . Maybe the problem is in your platform. Your platform should be designed to cater to the widest range of Tv's possible. I don't fancy the idea of upgrading my TV every 3-4 years when a new platform arrives. We will not…</p>
<p>Hi Josh</p>
<p>What hurts is the service was working perfectly until it was cut off. Couldn't you run this "lite" service along side the new one. I would argue our LG TV is able to comfortably handle DRM from other platforms including Netflix and Hulu (which is ad supported) . Maybe the problem is in your platform. Your platform should be designed to cater to the widest range of Tv's possible. I don't fancy the idea of upgrading my TV every 3-4 years when a new platform arrives. We will not be watching TVNZ and TV3 on our PC so could you please pass on to the TV networks that they will be losing us as viewers of many of their programmes.</p>
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<p><br/> <br/> <cite>Josh ✔️ said:</cite></p>
<blockquote cite="https://freeviewforum.co.nz/forum/topics/new-freeview-on-demand-service-no-longer-compatible-on-my-lg-tv?commentId=6513406%3AComment%3A87725&xg_source=msg_com_forum#6513406Comment86593"><div><div class="xg_user_generated"><p>Hi Thomas</p>
<p>Freeview manages platforms for free-to-air TV and provides a free service to viewers; as such we don’t receive any “kick backs” from manufacturers.</p>
<p>We launched our original HbbTV platform in July 2015. </p>
<p>2014 TVs were not originally compatible with our HbbTV platform; and the manufacturer of your TV released a firmware update for some of their 2014 LG TVs to enable those TVs for HbbTV.</p>
<p>Earlier this year, we upgraded to the new platform to improve stability, streaming and content discovery; and because the pre-existing HbbTV platform was coming to the end of its serviceable life. </p>
<p>Unfortunately the 2014 LG TVs are not able to handle the Digital Rights Management (DRM) required to protect content copyright on the new platform and is therefore not able to stream videos on the platform. </p>
<p>We had already dedicated significant time and resource to develop versions of the new platform so that it works across as many devices as possible. In the case of your TV, we’re not able to correct the DRM issue as we’re not in a position to release any updates for those TVs (or any device, for that matter, as firmware updates are released by the manufacturer).</p>
<p>We understand that this is disappointing and will continue to work with our developers to better future-proof our platforms going forward.</p>
<p>You can still watch Live TV channels on Freeview on your LG TV and stream all the programmes available on TVNZ OnDemand, ThreeNow and Maori TV online through their respective websites.</p>
<p>We appreciate this may be less convenient than viewing your selected programmes on your TV directly, but hope that you’ll still continue to find enjoyment in all the great local and international programmes on free TV.</p>
<p>Kindest Regards</p>
<p>Josh</p>
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</blockquote> How is that the platform was…tag:freeviewforum.co.nz,2019-01-06:6513406:Comment:877252019-01-06T04:44:51.849Zleenderthttps://freeviewforum.co.nz/profile/leendert
<p>How is that the platform was no longer serviceable after only 3 years and seemed to be working fine , does not give me any confidence that purchasing a new device now will be of any use in the next few years .<br></br> <br></br> <cite>Josh ✔️ said:</cite></p>
<blockquote cite="https://freeviewforum.co.nz/forum/topics/new-freeview-on-demand-service-no-longer-compatible-on-my-lg-tv#6513406Comment86593"><div><div class="xg_user_generated"><p>Hi Thomas</p>
<p>Freeview manages platforms for free-to-air…</p>
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<p>How is that the platform was no longer serviceable after only 3 years and seemed to be working fine , does not give me any confidence that purchasing a new device now will be of any use in the next few years .<br/> <br/> <cite>Josh ✔️ said:</cite></p>
<blockquote cite="https://freeviewforum.co.nz/forum/topics/new-freeview-on-demand-service-no-longer-compatible-on-my-lg-tv#6513406Comment86593"><div><div class="xg_user_generated"><p>Hi Thomas</p>
<p>Freeview manages platforms for free-to-air TV and provides a free service to viewers; as such we don’t receive any “kick backs” from manufacturers.</p>
<p>We launched our original HbbTV platform in July 2015. </p>
<p>2014 TVs were not originally compatible with our HbbTV platform; and the manufacturer of your TV released a firmware update for some of their 2014 LG TVs to enable those TVs for HbbTV.</p>
<p>Earlier this year, we upgraded to the new platform to improve stability, streaming and content discovery; and because the pre-existing HbbTV platform was coming to the end of its serviceable life. </p>
<p>Unfortunately the 2014 LG TVs are not able to handle the Digital Rights Management (DRM) required to protect content copyright on the new platform and is therefore not able to stream videos on the platform. </p>
<p>We had already dedicated significant time and resource to develop versions of the new platform so that it works across as many devices as possible. In the case of your TV, we’re not able to correct the DRM issue as we’re not in a position to release any updates for those TVs (or any device, for that matter, as firmware updates are released by the manufacturer).</p>
<p>We understand that this is disappointing and will continue to work with our developers to better future-proof our platforms going forward.</p>
<p>You can still watch Live TV channels on Freeview on your LG TV and stream all the programmes available on TVNZ OnDemand, ThreeNow and Maori TV online through their respective websites.</p>
<p>We appreciate this may be less convenient than viewing your selected programmes on your TV directly, but hope that you’ll still continue to find enjoyment in all the great local and international programmes on free TV.</p>
<p>Kindest Regards</p>
<p>Josh</p>
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</blockquote> Hi Thomas
Freeview manages pl…tag:freeviewforum.co.nz,2018-11-29:6513406:Comment:865932018-11-29T05:56:47.926Zforumuserhttps://freeviewforum.co.nz/profile/forumuser
<p>Hi Thomas</p>
<p>Freeview manages platforms for free-to-air TV and provides a free service to viewers; as such we don’t receive any “kick backs” from manufacturers.</p>
<p>We launched our original HbbTV platform in July 2015. </p>
<p>2014 TVs were not originally compatible with our HbbTV platform; and the manufacturer of your TV released a firmware update for some of their 2014 LG TVs to enable those TVs for HbbTV.</p>
<p>Earlier this year, we upgraded to the new platform to improve…</p>
<p>Hi Thomas</p>
<p>Freeview manages platforms for free-to-air TV and provides a free service to viewers; as such we don’t receive any “kick backs” from manufacturers.</p>
<p>We launched our original HbbTV platform in July 2015. </p>
<p>2014 TVs were not originally compatible with our HbbTV platform; and the manufacturer of your TV released a firmware update for some of their 2014 LG TVs to enable those TVs for HbbTV.</p>
<p>Earlier this year, we upgraded to the new platform to improve stability, streaming and content discovery; and because the pre-existing HbbTV platform was coming to the end of its serviceable life. </p>
<p>Unfortunately the 2014 LG TVs are not able to handle the Digital Rights Management (DRM) required to protect content copyright on the new platform and is therefore not able to stream videos on the platform. </p>
<p>We had already dedicated significant time and resource to develop versions of the new platform so that it works across as many devices as possible. In the case of your TV, we’re not able to correct the DRM issue as we’re not in a position to release any updates for those TVs (or any device, for that matter, as firmware updates are released by the manufacturer).</p>
<p>We understand that this is disappointing and will continue to work with our developers to better future-proof our platforms going forward.</p>
<p>You can still watch Live TV channels on Freeview on your LG TV and stream all the programmes available on TVNZ OnDemand, ThreeNow and Maori TV online through their respective websites.</p>
<p>We appreciate this may be less convenient than viewing your selected programmes on your TV directly, but hope that you’ll still continue to find enjoyment in all the great local and international programmes on free TV.</p>
<p>Kindest Regards</p>
<p>Josh</p> Probably because the customer…tag:freeviewforum.co.nz,2018-11-28:6513406:Comment:868462018-11-28T03:24:21.702ZBiggleshttps://freeviewforum.co.nz/profile/Biggles
<p>Probably because the customer couldn't possibly be right but they always are! Fortunately I don't have the problem as I have a HTPC and an Android TV box plus an 8 yr old TV. Mind you, if Netflix and others can get it right surely Freeview could! Maybe they're worried too many people will start to say their TVs are not fit for purpose under the CGA and they have to own up to the problems?…<br></br></p>
<p>Probably because the customer couldn't possibly be right but they always are! Fortunately I don't have the problem as I have a HTPC and an Android TV box plus an 8 yr old TV. Mind you, if Netflix and others can get it right surely Freeview could! Maybe they're worried too many people will start to say their TVs are not fit for purpose under the CGA and they have to own up to the problems?<br/></p>
<blockquote cite="https://freeviewforum.co.nz/forum/topics/new-freeview-on-demand-service-no-longer-compatible-on-my-lg-tv?xg_source=activity#6513406Comment86845"><div><div class="xg_user_generated"></div>
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</blockquote> Hi Biggles,
I've already con…tag:freeviewforum.co.nz,2018-11-28:6513406:Comment:868452018-11-28T02:48:56.201ZThomas Caseyhttps://freeviewforum.co.nz/profile/ThomasCasey
<p>Hi Biggles, </p>
<p>I've already contacted Freeview using their support page. </p>
<p>The issue I have is that they are not willing to respond to my enquiries regarding why Freeview On Demand is no longer compatible with my TV, nor provide details of their governing body/ombudsman. </p>
<p>Hi Biggles, </p>
<p>I've already contacted Freeview using their support page. </p>
<p>The issue I have is that they are not willing to respond to my enquiries regarding why Freeview On Demand is no longer compatible with my TV, nor provide details of their governing body/ombudsman. </p> Yes there is.
http://www.free…tag:freeviewforum.co.nz,2018-11-28:6513406:Comment:869122018-11-28T00:26:04.497ZBiggleshttps://freeviewforum.co.nz/profile/Biggles
<p>Yes there is.</p>
<p><a href="http://www.freeviewnz.tv/" target="_blank">http://www.freeviewnz.tv/</a></p>
<p>Just go to their website and under their Pull Down Menu "Support" you'll easily find how to contact them about problems.</p>
<p><a href="http://www.freeviewnz.tv/support/contact-us/" target="_blank">http://www.freeviewnz.tv/support/contact-us/</a><br></br> <br></br> <cite>Thomas Casey said:…</cite></p>
<p>Yes there is.</p>
<p><a href="http://www.freeviewnz.tv/" target="_blank">http://www.freeviewnz.tv/</a></p>
<p>Just go to their website and under their Pull Down Menu "Support" you'll easily find how to contact them about problems.</p>
<p><a href="http://www.freeviewnz.tv/support/contact-us/" target="_blank">http://www.freeviewnz.tv/support/contact-us/</a><br/> <br/> <cite>Thomas Casey said:</cite></p>
<blockquote cite="https://freeviewforum.co.nz/forum/topics/new-freeview-on-demand-service-no-longer-compatible-on-my-lg-tv?xg_source=activity#6513406Comment86905"><div><div class="xg_user_generated"><p></p>
<p>There's no information online about who governs Freeview</p>
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</blockquote> What do we do? I just complai…tag:freeviewforum.co.nz,2018-11-27:6513406:Comment:869082018-11-27T09:47:52.419ZRoy Leehttps://freeviewforum.co.nz/profile/RoyLee
<p>What do we do? I just complained on the support page - I'll let you know if i get a reply.</p>
<p>I use a smart dns service to get BBC Iplayer and Hulu through my "old" LGTV - works perfectly and BBC Iplayer would have way more titles than freeview on demand. They need software engineers that know what they are doing - this fancy schmancy interface they have created on the "new" freeview on demand version is obviously too memory hungry. If Youtube can work then any other streaming app should…</p>
<p>What do we do? I just complained on the support page - I'll let you know if i get a reply.</p>
<p>I use a smart dns service to get BBC Iplayer and Hulu through my "old" LGTV - works perfectly and BBC Iplayer would have way more titles than freeview on demand. They need software engineers that know what they are doing - this fancy schmancy interface they have created on the "new" freeview on demand version is obviously too memory hungry. If Youtube can work then any other streaming app should also. Frustrated and angry!<br/> <br/> <cite>Thomas Casey said:</cite></p>
<blockquote cite="https://freeviewforum.co.nz/forum/topics/new-freeview-on-demand-service-no-longer-compatible-on-my-lg-tv#6513406Comment86905"><div><div class="xg_user_generated"><p>It's an absolute farce Roy. </p>
<p>I still haven't had a reply from them, and I posted this on 22/11. Alright, it's Tuesday now, but still, somebody needs to be on the ball, and somebody needs to be accountable. </p>
<p>There's no information online about who governs Freeview, there's only the Broadcasting Standards Agency, and they're only to deal with complaints relating to actual broadcasts. </p>
<p>I'll keep updating as and when (or if) I hear anything. </p>
<p>Thanks for the support and feedback. <br/> <br/> <cite>Roy Lee said:</cite></p>
<blockquote cite="https://freeviewforum.co.nz/forum/topics/new-freeview-on-demand-service-no-longer-compatible-on-my-lg-tv?commentId=6513406%3AComment%3A86690&xg_source=msg_com_forum#6513406Comment86690"><div><div class="xg_user_generated"><p>I'm with you Thomas. LG TV working with on demand working perfectly. Now nothing when I push the red or green button on remote. My tv is a 55LB7500 which I believe is a 2014 model so effectively screwed. What do we do? There must be tens of thousands of tv owners who can now no longer get freeview on demand. Can't they keep the old system (for the older tvs) and run it along side the new. Surely they must know the numbers of people they are now shutting out of freeview on demand? Maybe not? There is no way I am buying a new TV - mine is only 3 years old!</p>
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</blockquote> It's an absolute farce Roy. …tag:freeviewforum.co.nz,2018-11-27:6513406:Comment:869052018-11-27T09:23:50.006ZThomas Caseyhttps://freeviewforum.co.nz/profile/ThomasCasey
<p>It's an absolute farce Roy. </p>
<p>I still haven't had a reply from them, and I posted this on 22/11. Alright, it's Tuesday now, but still, somebody needs to be on the ball, and somebody needs to be accountable. </p>
<p>There's no information online about who governs Freeview, there's only the Broadcasting Standards Agency, and they're only to deal with complaints relating to actual broadcasts. </p>
<p>I'll keep updating as and when (or if) I hear anything. </p>
<p>Thanks for the support…</p>
<p>It's an absolute farce Roy. </p>
<p>I still haven't had a reply from them, and I posted this on 22/11. Alright, it's Tuesday now, but still, somebody needs to be on the ball, and somebody needs to be accountable. </p>
<p>There's no information online about who governs Freeview, there's only the Broadcasting Standards Agency, and they're only to deal with complaints relating to actual broadcasts. </p>
<p>I'll keep updating as and when (or if) I hear anything. </p>
<p>Thanks for the support and feedback. <br/> <br/> <cite>Roy Lee said:</cite></p>
<blockquote cite="https://freeviewforum.co.nz/forum/topics/new-freeview-on-demand-service-no-longer-compatible-on-my-lg-tv?commentId=6513406%3AComment%3A86690&xg_source=msg_com_forum#6513406Comment86690"><div><div class="xg_user_generated"><p>I'm with you Thomas. LG TV working with on demand working perfectly. Now nothing when I push the red or green button on remote. My tv is a 55LB7500 which I believe is a 2014 model so effectively screwed. What do we do? There must be tens of thousands of tv owners who can now no longer get freeview on demand. Can't they keep the old system (for the older tvs) and run it along side the new. Surely they must know the numbers of people they are now shutting out of freeview on demand? Maybe not? There is no way I am buying a new TV - mine is only 3 years old!</p>
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</blockquote> I'm with you Thomas. LG TV wo…tag:freeviewforum.co.nz,2018-11-27:6513406:Comment:866902018-11-27T09:16:18.086ZRoy Leehttps://freeviewforum.co.nz/profile/RoyLee
<p>I'm with you Thomas. LG TV working with on demand working perfectly. Now nothing when I push the red or green button on remote. My tv is a 55LB7500 which I believe is a 2014 model so effectively screwed. What do we do? There must be tens of thousands of tv owners who can now no longer get freeview on demand. Can't they keep the old system (for the older tvs) and run it along side the new. Surely they must know the numbers of people they are now shutting out of freeview on demand? Maybe not?…</p>
<p>I'm with you Thomas. LG TV working with on demand working perfectly. Now nothing when I push the red or green button on remote. My tv is a 55LB7500 which I believe is a 2014 model so effectively screwed. What do we do? There must be tens of thousands of tv owners who can now no longer get freeview on demand. Can't they keep the old system (for the older tvs) and run it along side the new. Surely they must know the numbers of people they are now shutting out of freeview on demand? Maybe not? There is no way I am buying a new TV - mine is only 3 years old!</p>