New Freeview On Demand app - epic fail on my Sony Smart TV - freeview forum2024-03-29T07:27:34Zhttps://freeviewforum.co.nz/forum/topics/new-freeview-on-demand-app-epic-fail-on-my-sony-smart-tv?feed=yes&xn_auth=noHi Julie,
Are you able to pr…tag:freeviewforum.co.nz,2019-05-05:6513406:Comment:907272019-05-05T22:36:56.517Zforumuserhttps://freeviewforum.co.nz/profile/forumuser
<p>Hi Julie, </p>
<p>Are you able to provide me the model number of the TV? This is usually on the back of the TV and also the serial Number? </p>
<p></p>
<p>Thanks </p>
<p>Josh<br></br> <br></br> <cite>Julie S said:</cite></p>
<blockquote cite="https://freeviewforum.co.nz/forum/topics/new-freeview-on-demand-app-epic-fail-on-my-sony-smart-tv?xg_source=activity#6513406Comment90627"><div><p>Hi Josh, thank you very much for your suggestions. I only have issues with Freeview On Demand. Everything else is…</p>
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<p>Hi Julie, </p>
<p>Are you able to provide me the model number of the TV? This is usually on the back of the TV and also the serial Number? </p>
<p></p>
<p>Thanks </p>
<p>Josh<br/> <br/> <cite>Julie S said:</cite></p>
<blockquote cite="https://freeviewforum.co.nz/forum/topics/new-freeview-on-demand-app-epic-fail-on-my-sony-smart-tv?xg_source=activity#6513406Comment90627"><div><p>Hi Josh, thank you very much for your suggestions. I only have issues with Freeview On Demand. Everything else is working fine. I also have no streaming issues as I have fibre and an ethernet cable connected to my TV. So no WiFi problems either. I have also been in contact with Freeview on numerous occasions, and have provided way too much detail, with no real solution provided from them so far. As previously mentioned, the only fix suggested by Freeview support is to do a factory reset, which I have done several times with no change at all to my On Demand issues. I still can't watch anything for more than a minute or two. I am awaiting their reply to my most recent completion of their form. Everything points to the app being the problem, because as many other people have found, it only became unwatchable after it updated to the new app. It was the only change to my TV.</p>
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</blockquote> Hi Josh, thank you very much…tag:freeviewforum.co.nz,2019-05-05:6513406:Comment:906272019-05-05T07:56:18.676ZJulie Shttps://freeviewforum.co.nz/profile/JulieS
<p>Hi Josh, thank you very much for your suggestions. I only have issues with Freeview On Demand. Everything else is working fine. I also have no streaming issues as I have fibre and an ethernet cable connected to my TV. So no WiFi problems either. I have also been in contact with Freeview on numerous occasions, and have provided way too much detail, with no real solution provided from them so far. As previously mentioned, the only fix suggested by Freeview support is to do a factory reset,…</p>
<p>Hi Josh, thank you very much for your suggestions. I only have issues with Freeview On Demand. Everything else is working fine. I also have no streaming issues as I have fibre and an ethernet cable connected to my TV. So no WiFi problems either. I have also been in contact with Freeview on numerous occasions, and have provided way too much detail, with no real solution provided from them so far. As previously mentioned, the only fix suggested by Freeview support is to do a factory reset, which I have done several times with no change at all to my On Demand issues. I still can't watch anything for more than a minute or two. I am awaiting their reply to my most recent completion of their form. Everything points to the app being the problem, because as many other people have found, it only became unwatchable after it updated to the new app. It was the only change to my TV.</p> Does the issue only appear on…tag:freeviewforum.co.nz,2019-05-03:6513406:Comment:907142019-05-03T02:02:30.793Zforumuserhttps://freeviewforum.co.nz/profile/forumuser
<p>Does the issue only appear on Freeview OnDemand, have you tried the other apps like Netflix and YouTube to see if the issue is isolated to only one app or multiple? </p>
<p>You can log an enquiry via the website here <font style="background-color: #ffffff;"><a href="https://www.freeviewnz.tv/support/contact-us/new_freeviewod_form/" target="_blank">https://www.freeviewnz.tv/support/contact-us/new_freeviewod_form/</a></font> </p>
<p>Please provide as much info as possible, </p>
<p>Josh</p>
<p>Does the issue only appear on Freeview OnDemand, have you tried the other apps like Netflix and YouTube to see if the issue is isolated to only one app or multiple? </p>
<p>You can log an enquiry via the website here <font style="background-color: #ffffff;"><a href="https://www.freeviewnz.tv/support/contact-us/new_freeviewod_form/" target="_blank">https://www.freeviewnz.tv/support/contact-us/new_freeviewod_form/</a></font> </p>
<p>Please provide as much info as possible, </p>
<p>Josh</p>