I was able to watch TVNZ on demand  on Saturday and was part the way through an old programme when i paused.

Since then we have lost our internet access... it finds the access point we put in the password and it will not load... any help

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Hi Trudy

It might be best to reset the TV so that it's settings can be refreshed. 

Josh

Hi Josh thank you for replying... Last night I did a reset... Couldn't do the wifi at the start so continued on... The scan picked up the channels all ok and can watch them... Still not able to connect Internet ... Laptop phones iPad all ok when standing next to to...have turned both router and Freeview off ... Any other ideas would be great ...had it installed by people that thought they knew ...

Hi Trudy

Are you able to let me know what you are using to view Freeview? Is it via a box or is the satellite plugged in direct to the TV? 

Thanks, Josh

Trudy knighton said:

Hi Josh thank you for replying... Last night I did a reset... Couldn't do the wifi at the start so continued on... The scan picked up the channels all ok and can watch them... Still not able to connect Internet ... Laptop phones iPad all ok when standing next to to...have turned both router and Freeview off ... Any other ideas would be great ...had it installed by people that thought they knew ...
The guy put in a black dish tv sat box ... Then that looks like it plugs to our sky cable ?

Hi

It would be best if you could contact our support team while in front of the unit. Call from a landline: 0800 347 488, or call from a cellphone: 07 929 4123. Support line is available from 8:00am to 4:45pm. If you cannot call while in front of it you can email the team: support@dishtv.co.nz

-Luke


Trudy knighton said:

The guy put in a black dish tv sat box ... Then that looks like it plugs to our sky cable ?

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