Freeview OnDemand Issues - freeview forum2024-03-28T22:46:10Zhttps://freeviewforum.co.nz/forum/topics/freeview-down-again?commentId=6513406%3AComment%3A99128&xg_source=activity&feed=yes&xn_auth=noThanks for the update. Alli…tag:freeviewforum.co.nz,2020-06-03:6513406:Comment:995272020-06-03T21:38:52.233Zforumuserhttps://freeviewforum.co.nz/profile/forumuser
<p>Thanks for the update. <br></br> <br></br> <cite>Allister Jenks said:</cite></p>
<blockquote cite="https://freeviewforum.co.nz/forum/topics/freeview-down-again?xg_source=activity&id=6513406%3ATopic%3A98688&page=3#6513406Comment99396"><div><p>Well it's fixed now, thanks. The Smart Hub reset in the Samsung troubleshooting instructions did the trick. It also took several years off my life. What a terrible process.</p>
<p>Also, Freeview insisted that I log in but I have no memory of ever having…</p>
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<p>Thanks for the update. <br/> <br/> <cite>Allister Jenks said:</cite></p>
<blockquote cite="https://freeviewforum.co.nz/forum/topics/freeview-down-again?xg_source=activity&id=6513406%3ATopic%3A98688&page=3#6513406Comment99396"><div><p>Well it's fixed now, thanks. The Smart Hub reset in the Samsung troubleshooting instructions did the trick. It also took several years off my life. What a terrible process.</p>
<p>Also, Freeview insisted that I log in but I have no memory of ever having a login <em>for Freeview</em> (and neither of my email addresses worked for "lost password"). Login for TVNZ On Demand, for Three Now, yes, but not Freeview. Anyway, I created a new account and it's now working. Hopefully it stays that way.</p>
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</blockquote> Well it's fixed now, thanks.…tag:freeviewforum.co.nz,2020-06-03:6513406:Comment:993962020-06-03T21:36:59.737ZAllister Jenkshttps://freeviewforum.co.nz/profile/AllisterJenks
<p>Well it's fixed now, thanks. The Smart Hub reset in the Samsung troubleshooting instructions did the trick. It also took several years off my life. What a terrible process.</p>
<p>Also, Freeview insisted that I log in but I have no memory of ever having a login <em>for Freeview</em> (and neither of my email addresses worked for "lost password"). Login for TVNZ On Demand, for Three Now, yes, but not Freeview. Anyway, I created a new account and it's now working. Hopefully it stays that…</p>
<p>Well it's fixed now, thanks. The Smart Hub reset in the Samsung troubleshooting instructions did the trick. It also took several years off my life. What a terrible process.</p>
<p>Also, Freeview insisted that I log in but I have no memory of ever having a login <em>for Freeview</em> (and neither of my email addresses worked for "lost password"). Login for TVNZ On Demand, for Three Now, yes, but not Freeview. Anyway, I created a new account and it's now working. Hopefully it stays that way.</p> Hi Allister,
I'm sorry to he…tag:freeviewforum.co.nz,2020-06-02:6513406:Comment:993922020-06-02T22:24:29.707Zforumuserhttps://freeviewforum.co.nz/profile/forumuser
<p>Hi Allister, </p>
<p>I'm sorry to hear that this is not working for you, I have grabbed your model number of your TV and will pass this through to the team and see what they find. </p>
<p>For now could you try: </p>
<ul>
<li>Restarting the modem, ideally switch off for 2 minutes from the wall and switch on </li>
<li>Try these instructions recommended by Samsung …</li>
</ul>
<p>Hi Allister, </p>
<p>I'm sorry to hear that this is not working for you, I have grabbed your model number of your TV and will pass this through to the team and see what they find. </p>
<p>For now could you try: </p>
<ul>
<li>Restarting the modem, ideally switch off for 2 minutes from the wall and switch on </li>
<li>Try these instructions recommended by Samsung <a href="https://www.samsung.com/us/support/troubleshooting/TSG01003027/">https://www.samsung.com/us/support/troubleshooting/TSG01003027/</a> </li>
</ul>
<p>Sasmsung and the OnDemand Team has fixed this fault by rolling back a version. If you are having issues with the standalone TVNZ app as well this could be an issue with the app sevrice from Samsung, You can log TVNZ OnDemand issues direct to their team as well here</p>
<ul>
<li><a href="https://helptvnz.zendesk.com/hc/en-us/articles/360020403832-How-do-I-contact-TVNZ-OnDemand-">https://helptvnz.zendesk.com/hc/en-us/articles/360020403832-How-do-I-contact-TVNZ-OnDemand-</a></li>
</ul>
<p>Kindest Regards,</p>
<p>Josh</p>
<p><br/> <cite>Allister Jenks said:</cite></p>
<blockquote cite="https://freeviewforum.co.nz/forum/topics/freeview-down-again?xg_source=activity&id=6513406%3ATopic%3A98688&page=2#6513406Comment99387"><div><p>Add me to the list. Been a few weeks now since we've been able to watch anything at all on the Freeview app on our Samsung TV. I'm emailing with support but so far nothing has changed despite apparent fixes being made.</p>
<p>My belief is it's the advert serving that is at fault. My wife pointed out we've had problems around the ad breaks before and indeed what's the first thing after the channel logo when everything is working? Yup... ads.</p>
<p>The TVNZ app works. Just. We've been using TVNZ and THREE apps on Apple TV, but the TVNZ app there has some woeful problems, like an inability to pause and, my favourite, playing the soundtrack for <em>two different episodes</em> at the <em>same time!</em></p>
<p>To think I used to get annoyed when Netflix change the order of the home rows so often. The Netflix app - on any platform - is a shining example of how to make a good app. Rock solid and pretty good UX, too.</p>
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</blockquote> Sorry to hear that your still…tag:freeviewforum.co.nz,2020-06-02:6513406:Comment:995242020-06-02T20:39:35.845ZEden Mosshttps://freeviewforum.co.nz/profile/EdenMoss
<p>Sorry to hear that your still having problems and I hope it’s not a sign of things going belly up again for the rest of us! Since my last post freeview’s worked fine for me. You’ll find the staff on here are really good at helping out so fingers crossed they can fix you up soon :)</p>
<p>Sorry to hear that your still having problems and I hope it’s not a sign of things going belly up again for the rest of us! Since my last post freeview’s worked fine for me. You’ll find the staff on here are really good at helping out so fingers crossed they can fix you up soon :)</p> Add me to the list. Been a fe…tag:freeviewforum.co.nz,2020-06-02:6513406:Comment:993872020-06-02T00:49:22.920ZAllister Jenkshttps://freeviewforum.co.nz/profile/AllisterJenks
<p>Add me to the list. Been a few weeks now since we've been able to watch anything at all on the Freeview app on our Samsung TV. I'm emailing with support but so far nothing has changed despite apparent fixes being made.</p>
<p>My belief is it's the advert serving that is at fault. My wife pointed out we've had problems around the ad breaks before and indeed what's the first thing after the channel logo when everything is working? Yup... ads.</p>
<p>The TVNZ app works. Just. We've been using…</p>
<p>Add me to the list. Been a few weeks now since we've been able to watch anything at all on the Freeview app on our Samsung TV. I'm emailing with support but so far nothing has changed despite apparent fixes being made.</p>
<p>My belief is it's the advert serving that is at fault. My wife pointed out we've had problems around the ad breaks before and indeed what's the first thing after the channel logo when everything is working? Yup... ads.</p>
<p>The TVNZ app works. Just. We've been using TVNZ and THREE apps on Apple TV, but the TVNZ app there has some woeful problems, like an inability to pause and, my favourite, playing the soundtrack for <em>two different episodes</em> at the <em>same time!</em></p>
<p>To think I used to get annoyed when Netflix change the order of the home rows so often. The Netflix app - on any platform - is a shining example of how to make a good app. Rock solid and pretty good UX, too.</p> Hi Josh
so sorry I didn’t re…tag:freeviewforum.co.nz,2020-05-09:6513406:Comment:992252020-05-09T21:31:02.718ZEden Mosshttps://freeviewforum.co.nz/profile/EdenMoss
<p>Hi Josh</p>
<p></p>
<p>so sorry I didn’t reply until now, I got super busy yesterday and totally forgot to try it out. <br></br><br></br></p>
<p>you’ll be glad to know it’s now working, I didn’t change anything at all and I tried it with 2 shows before adding the app back to my home bar at the bottom and trying again and it still works. One thing I’d mention that I found/find odd is that the shows now all show the 1 hr later station such as Bravo+1 etc and when this issue started that was the very…</p>
<p>Hi Josh</p>
<p></p>
<p>so sorry I didn’t reply until now, I got super busy yesterday and totally forgot to try it out. <br/><br/></p>
<p>you’ll be glad to know it’s now working, I didn’t change anything at all and I tried it with 2 shows before adding the app back to my home bar at the bottom and trying again and it still works. One thing I’d mention that I found/find odd is that the shows now all show the 1 hr later station such as Bravo+1 etc and when this issue started that was the very first thing that I noticed was different before it all went to hell. And it’s still all showing the +1 stations, but no errors as of yet. It’s probably nothing, but I thought I’d just mention it.</p>
<p></p>
<p>thank you to yourself and the team behind the scenes for getting this all sorted so quickly, it’s appreciated! </p> Thankyou for your reply.
Reg…tag:freeviewforum.co.nz,2020-05-08:6513406:Comment:990412020-05-08T23:35:33.403Zforumuserhttps://freeviewforum.co.nz/profile/forumuser
<p>Thankyou for your reply. </p>
<p>Regards, </p>
<p>Josh</p>
<p>Thankyou for your reply. </p>
<p>Regards, </p>
<p>Josh</p> Working now, just get a few s…tag:freeviewforum.co.nz,2020-05-08:6513406:Comment:991322020-05-08T22:45:51.218ZTaylorhttps://freeviewforum.co.nz/profile/Taylor
<p>Working now, just get a few stalls now. Sometimes is fast forwards like watching a youtube video on a faster setting. Working, just a few hiccups now and then.<br></br> <br></br> <cite>Josh @ Freeview said:</cite></p>
<blockquote cite="https://freeviewforum.co.nz/forum/topics/freeview-down-again?xg_source=activity&id=6513406%3ATopic%3A98688&page=2#6513406Comment99223"><div><div class="xg_user_generated"><p>Hi Taylor</p>
<p></p>
<p>Are you able to test to see if Freeview OnDemand is working…</p>
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<p>Working now, just get a few stalls now. Sometimes is fast forwards like watching a youtube video on a faster setting. Working, just a few hiccups now and then.<br/> <br/> <cite>Josh @ Freeview said:</cite></p>
<blockquote cite="https://freeviewforum.co.nz/forum/topics/freeview-down-again?xg_source=activity&id=6513406%3ATopic%3A98688&page=2#6513406Comment99223"><div><div class="xg_user_generated"><p>Hi Taylor</p>
<p></p>
<p>Are you able to test to see if Freeview OnDemand is working as we released a fix yesterday afternoon, if you are still having issues please let me know. </p>
<p>Usually Switching the TV from the wall and turning it back on will help refresh things a bit. </p>
<p>Kind Regards, </p>
<p>Josh<br/> <br/> <cite>Taylor said:</cite></p>
<blockquote cite="https://freeviewforum.co.nz/forum/topics/freeview-down-again?xg_source=activity&id=6513406%3ATopic%3A98688&page=2#6513406Comment99128"><div><p><strong>FREWVIEW:-</strong><span> </span>DISHTV/T2100<br/>Upgrader version_2.2_1.2</p>
<p><strong>TV:-</strong><span> </span>Panasonic Plasma tv<br/>TH-42PV7AZ</p>
<p></p>
<p>Loader Version:- 1.2</p>
<p>SW Version:- 1.43</p>
<p>S/W Buiild Date Oct 14 2019</p>
<p>S/W Build Time:- 13:32:43</p>
<p>Upgrader Version 2.2_1.2</p>
<p></p>
<p>Watching tv is fine. Have all channels. Signal strength is 99%.</p>
<p><br/> <br/> <cite>Eden Moss said:</cite></p>
<blockquote cite="https://freeviewforum.co.nz/forum/topics/freeview-down-again?id=6513406%3ATopic%3A98688&page=2#6513406Comment99036"><div><div class="xg_user_generated"><p>Hi Taylor </p>
<p>‘sorry to hear you’ve jumped on the bandwagon of no freeview, just in case you don’t know, for TVNZ shows they have a stand-alone app you can use instead of freeview and it’s working fine, well it was yesterday ... </p>
<p></p>
<p>it’s in the App section on your tv. </p>
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</blockquote>
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</blockquote> Hi Taylor
Are you able to te…tag:freeviewforum.co.nz,2020-05-08:6513406:Comment:992232020-05-08T22:37:53.074Zforumuserhttps://freeviewforum.co.nz/profile/forumuser
<p>Hi Taylor</p>
<p></p>
<p>Are you able to test to see if Freeview OnDemand is working as we released a fix yesterday afternoon, if you are still having issues please let me know. </p>
<p>Usually Switching the TV from the wall and turning it back on will help refresh things a bit. </p>
<p>Kind Regards, </p>
<p>Josh<br></br> <br></br> <cite>Taylor said:…</cite></p>
<p>Hi Taylor</p>
<p></p>
<p>Are you able to test to see if Freeview OnDemand is working as we released a fix yesterday afternoon, if you are still having issues please let me know. </p>
<p>Usually Switching the TV from the wall and turning it back on will help refresh things a bit. </p>
<p>Kind Regards, </p>
<p>Josh<br/> <br/> <cite>Taylor said:</cite></p>
<blockquote cite="https://freeviewforum.co.nz/forum/topics/freeview-down-again?xg_source=activity&id=6513406%3ATopic%3A98688&page=2#6513406Comment99128"><div><p><strong>FREWVIEW:-</strong><span> </span>DISHTV/T2100<br/>Upgrader version_2.2_1.2</p>
<p><strong>TV:-</strong><span> </span>Panasonic Plasma tv<br/>TH-42PV7AZ</p>
<p></p>
<p>Loader Version:- 1.2</p>
<p>SW Version:- 1.43</p>
<p>S/W Buiild Date Oct 14 2019</p>
<p>S/W Build Time:- 13:32:43</p>
<p>Upgrader Version 2.2_1.2</p>
<p></p>
<p>Watching tv is fine. Have all channels. Signal strength is 99%.</p>
<p><br/> <br/> <cite>Eden Moss said:</cite></p>
<blockquote cite="https://freeviewforum.co.nz/forum/topics/freeview-down-again?id=6513406%3ATopic%3A98688&page=2#6513406Comment99036"><div><div class="xg_user_generated"><p>Hi Taylor </p>
<p>‘sorry to hear you’ve jumped on the bandwagon of no freeview, just in case you don’t know, for TVNZ shows they have a stand-alone app you can use instead of freeview and it’s working fine, well it was yesterday ... </p>
<p></p>
<p>it’s in the App section on your tv. </p>
</div>
</div>
</blockquote>
</div>
</blockquote> FREWVIEW:- DISHTV/T2100Upgrad…tag:freeviewforum.co.nz,2020-05-08:6513406:Comment:991282020-05-08T08:58:14.105ZTaylorhttps://freeviewforum.co.nz/profile/Taylor
<p><strong>FREWVIEW:-</strong><span> </span>DISHTV/T2100<br></br>Upgrader version_2.2_1.2</p>
<p><strong>TV:-</strong><span> </span>Panasonic Plasma tv<br></br>TH-42PV7AZ</p>
<p></p>
<p>Loader Version:- 1.2</p>
<p>SW Version:- 1.43</p>
<p>S/W Buiild Date Oct 14 2019</p>
<p>S/W Build Time:- 13:32:43</p>
<p>Upgrader Version 2.2_1.2</p>
<p></p>
<p>Watching tv is fine. Have all channels. Signal strength is 99%.</p>
<p><br></br> <br></br> <cite>Eden Moss said:…</cite></p>
<p><strong>FREWVIEW:-</strong><span> </span>DISHTV/T2100<br/>Upgrader version_2.2_1.2</p>
<p><strong>TV:-</strong><span> </span>Panasonic Plasma tv<br/>TH-42PV7AZ</p>
<p></p>
<p>Loader Version:- 1.2</p>
<p>SW Version:- 1.43</p>
<p>S/W Buiild Date Oct 14 2019</p>
<p>S/W Build Time:- 13:32:43</p>
<p>Upgrader Version 2.2_1.2</p>
<p></p>
<p>Watching tv is fine. Have all channels. Signal strength is 99%.</p>
<p><br/> <br/> <cite>Eden Moss said:</cite></p>
<blockquote cite="https://freeviewforum.co.nz/forum/topics/freeview-down-again?id=6513406%3ATopic%3A98688&page=2#6513406Comment99036"><div><div class="xg_user_generated"><p>Hi Taylor </p>
<p>‘sorry to hear you’ve jumped on the bandwagon of no freeview, just in case you don’t know, for TVNZ shows they have a stand-alone app you can use instead of freeview and it’s working fine, well it was yesterday ... </p>
<p></p>
<p>it’s in the App section on your tv. </p>
</div>
</div>
</blockquote>