DTVS-1 we have lost prime, the edge and 4 plus 1 - freeview forum2024-03-29T15:59:25Zhttps://freeviewforum.co.nz/forum/topics/dtvs-1-we-have-lost-prime-the-edge-and-4-plus-1?commentId=6513406%3AComment%3A59145&feed=yes&xn_auth=noDiscussion Closedtag:freeviewforum.co.nz,2020-04-01:6513406:Comment:980602020-04-01T20:37:11.840Zforumuserhttps://freeviewforum.co.nz/profile/forumuser
<p><b>Discussion Closed</b></p>
<p><b>Discussion Closed</b></p> Anil Hari said:
Try the fol…tag:freeviewforum.co.nz,2016-05-30:6513406:Comment:597482016-05-30T08:57:19.167ZNicola Oustonhttps://freeviewforum.co.nz/profile/NicolaOuston
<p><br></br> <br></br> <cite>Anil Hari said:</cite></p>
<blockquote cite="http://freeviewforum.co.nz/forum/topics/dtvs-1-we-have-lost-prime-the-edge-and-4-plus-1?commentId=6513406%3AComment%3A59874&xg_source=msg_com_forum#6513406Comment59874"><div><div class="xg_user_generated"><p>Try the following instructions, in particular Item (2) under troubleshooting if Prime is missing after re-tune</p>
<p></p>
<p>Prime, Four Plus 1 and The Edge channels are moving frequency. The easiest way to re-tune the…</p>
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</blockquote>
<p><br/> <br/> <cite>Anil Hari said:</cite></p>
<blockquote cite="http://freeviewforum.co.nz/forum/topics/dtvs-1-we-have-lost-prime-the-edge-and-4-plus-1?commentId=6513406%3AComment%3A59874&xg_source=msg_com_forum#6513406Comment59874"><div><div class="xg_user_generated"><p>Try the following instructions, in particular Item (2) under troubleshooting if Prime is missing after re-tune</p>
<p></p>
<p>Prime, Four Plus 1 and The Edge channels are moving frequency. The easiest way to re-tune the DTVS-1B is to carry out a factory default and the re-tuning your receiver. The following are the steps:<br/><br/>On the DTVS remote control:<br/><br/>1. Press the MENU button<br/>2. Select "Installation" and press the OK button<br/>3. Select "Factory default" and press the OK button<br/>4. Enter the password. The default password is "0000"<br/>5. Select "Yes" and press OK on the question "Do you want to factory reset?"<br/>6. Select your closest location (use the left or right arrow buttons to change the location). They press OK.<br/>7. Select "Yes" and press OK on the question "Do you want to scan?"<br/>8. The receiver will start tuning the channels and will save them automatically<br/><br/><br/><strong>Troubleshooting</strong><br/><br/>1. Database Empty or Tuning Failed<br/>This means your receiver failed to find a signal. This can happen if equipment on your satellite dish<br/>is not sending the signal as expected by the receiver. Try the following:<br/><br/>a) Try tuning the receiver using the following instructions:<br/><a class="bbc_link" href="http://www.dtvs.co.nz/forum/index.php?topic=263.0" target="_blank" rel="nofollow">http://www.dtvs.co.nz/forum/index.php?topic=263.0</a><br/><br/>b) If the above gets you the channels, use the following method to remove any unwanted channels:<br/><a class="bbc_link" href="http://www.dtvs.co.nz/forum/index.php?topic=247.0" target="_blank" rel="nofollow">http://www.dtvs.co.nz/forum/index.php?topic=247.0</a><br/><br/>2. All channels tuned in but Prime, Four Plus 1, The Edge TV do not tune<br/>Some older units may have issues with tuning due to older software on their receiver. It is possible to add the channels manually via the following instructions:<br/>a) Press the MENU button<br/>b) Select INSTALLATION<br/>c) Select TRANSPONDER SETUP<br/>d) Select ADD<br/>e) Move to Frequency and enter 12519<br/>f) Move to Symbolrate and enter 22500<br/>g) Move to Network and change the value to OFF<br/>h) Press the OK button. The receiver will response "Do you want to scan?"<br/>i) Select Yes to scan<br/>j) Once scanning is complete, the screen will return to the TRANSPONDER SETUP screen<br/>k) Exit the menu by pressing the EXIT button until you see normal TV.<br/><br/><br/>3. If all fails you can contact our technical support number, 0800 388765 or 049745031. If we are unable to take your<br/>call please leave a message or, you can send an email to <a class="bbc_email" href="mailto:techsupport@dtvs.co.nz" rel="nofollow">techsupport@dtvs.co.nz</a></p>
<p>thanks Anil that worked we have the missing channels now cheers</p>
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</blockquote> Thanks Josh we will have a go…tag:freeviewforum.co.nz,2016-05-30:6513406:Comment:595712016-05-30T08:49:28.417ZNicola Oustonhttps://freeviewforum.co.nz/profile/NicolaOuston
<p>Thanks Josh we will have a go.</p>
<p><br></br><br></br> <cite>Josh Hill said:</cite></p>
<blockquote cite="http://freeviewforum.co.nz/forum/topics/dtvs-1-we-have-lost-prime-the-edge-and-4-plus-1?commentId=6513406%3AComment%3A59874&xg_source=msg_com_forum#6513406Comment58977"><div><div class="xg_user_generated"><p>Good Morning Nicola </p>
<p>DIY installations may need further tweaking, in this case the LNB just needs to be skewed a little bit in order to receive the new Prime frequency, you can…</p>
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</blockquote>
<p>Thanks Josh we will have a go.</p>
<p><br/><br/> <cite>Josh Hill said:</cite></p>
<blockquote cite="http://freeviewforum.co.nz/forum/topics/dtvs-1-we-have-lost-prime-the-edge-and-4-plus-1?commentId=6513406%3AComment%3A59874&xg_source=msg_com_forum#6513406Comment58977"><div><div class="xg_user_generated"><p>Good Morning Nicola </p>
<p>DIY installations may need further tweaking, in this case the LNB just needs to be skewed a little bit in order to receive the new Prime frequency, you can learn how to do this here: <a href="http://freeviewforum.co.nz/forum/topics/freeview-satellite-adjusting-your-lnb?xg_source=activity" target="_blank">http://freeviewforum.co.nz/forum/topics/freeview-satellite-adjustin...</a> </p>
<p></p>
<p>Regards, <br/>Josh Hill<br/> <br/> <cite>Nicola Ouston said:</cite></p>
<blockquote cite="http://freeviewforum.co.nz/forum/topics/dtvs-1-we-have-lost-prime-the-edge-and-4-plus-1?xg_source=activity#6513406Comment59155"><div><p>it was installed by DIY</p>
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</blockquote> Try the following instruction…tag:freeviewforum.co.nz,2016-05-30:6513406:Comment:598742016-05-30T05:40:33.402ZAnil Harihttps://freeviewforum.co.nz/profile/AnilHari
<p>Try the following instructions, in particular Item (2) under troubleshooting if Prime is missing after re-tune</p>
<p></p>
<p>Prime, Four Plus 1 and The Edge channels are moving frequency. The easiest way to re-tune the DTVS-1B is to carry out a factory default and the re-tuning your receiver. The following are the steps:<br></br><br></br>On the DTVS remote control:<br></br><br></br>1. Press the MENU button<br></br>2. Select "Installation" and press the OK button<br></br>3. Select "Factory default" and press the OK…</p>
<p>Try the following instructions, in particular Item (2) under troubleshooting if Prime is missing after re-tune</p>
<p></p>
<p>Prime, Four Plus 1 and The Edge channels are moving frequency. The easiest way to re-tune the DTVS-1B is to carry out a factory default and the re-tuning your receiver. The following are the steps:<br/><br/>On the DTVS remote control:<br/><br/>1. Press the MENU button<br/>2. Select "Installation" and press the OK button<br/>3. Select "Factory default" and press the OK button<br/>4. Enter the password. The default password is "0000"<br/>5. Select "Yes" and press OK on the question "Do you want to factory reset?"<br/>6. Select your closest location (use the left or right arrow buttons to change the location). They press OK.<br/>7. Select "Yes" and press OK on the question "Do you want to scan?"<br/>8. The receiver will start tuning the channels and will save them automatically<br/><br/><br/><strong>Troubleshooting</strong><br/><br/>1. Database Empty or Tuning Failed<br/>This means your receiver failed to find a signal. This can happen if equipment on your satellite dish<br/>is not sending the signal as expected by the receiver. Try the following:<br/><br/>a) Try tuning the receiver using the following instructions:<br/><a class="bbc_link" href="http://www.dtvs.co.nz/forum/index.php?topic=263.0" target="_blank">http://www.dtvs.co.nz/forum/index.php?topic=263.0</a><br/><br/>b) If the above gets you the channels, use the following method to remove any unwanted channels:<br/><a class="bbc_link" href="http://www.dtvs.co.nz/forum/index.php?topic=247.0" target="_blank">http://www.dtvs.co.nz/forum/index.php?topic=247.0</a><br/><br/>2. All channels tuned in but Prime, Four Plus 1, The Edge TV do not tune<br/>Some older units may have issues with tuning due to older software on their receiver. It is possible to add the channels manually via the following instructions:<br/>a) Press the MENU button<br/>b) Select INSTALLATION<br/>c) Select TRANSPONDER SETUP<br/>d) Select ADD<br/>e) Move to Frequency and enter 12519<br/>f) Move to Symbolrate and enter 22500<br/>g) Move to Network and change the value to OFF<br/>h) Press the OK button. The receiver will response "Do you want to scan?"<br/>i) Select Yes to scan<br/>j) Once scanning is complete, the screen will return to the TRANSPONDER SETUP screen<br/>k) Exit the menu by pressing the EXIT button until you see normal TV.<br/><br/><br/>3. If all fails you can contact our technical support number, 0800 388765 or 049745031. If we are unable to take your<br/>call please leave a message or, you can send an email to <a class="bbc_email" href="mailto:techsupport@dtvs.co.nz">techsupport@dtvs.co.nz</a></p>
<p></p> Good Morning Nicola
DIY inst…tag:freeviewforum.co.nz,2016-05-29:6513406:Comment:589772016-05-29T22:30:44.095Zforumuserhttps://freeviewforum.co.nz/profile/forumuser
<p>Good Morning Nicola </p>
<p>DIY installations may need further tweaking, in this case the LNB just needs to be skewed a little bit in order to receive the new Prime frequency, you can learn how to do this here: <a href="http://freeviewforum.co.nz/forum/topics/freeview-satellite-adjusting-your-lnb?xg_source=activity" target="_blank">http://freeviewforum.co.nz/forum/topics/freeview-satellite-adjusting-your-lnb?xg_source=activity</a> </p>
<p></p>
<p>Regards, <br></br>Josh Hill…<br></br> <br></br></p>
<p>Good Morning Nicola </p>
<p>DIY installations may need further tweaking, in this case the LNB just needs to be skewed a little bit in order to receive the new Prime frequency, you can learn how to do this here: <a href="http://freeviewforum.co.nz/forum/topics/freeview-satellite-adjusting-your-lnb?xg_source=activity" target="_blank">http://freeviewforum.co.nz/forum/topics/freeview-satellite-adjusting-your-lnb?xg_source=activity</a> </p>
<p></p>
<p>Regards, <br/>Josh Hill<br/> <br/> <cite>Nicola Ouston said:</cite></p>
<blockquote cite="http://freeviewforum.co.nz/forum/topics/dtvs-1-we-have-lost-prime-the-edge-and-4-plus-1?xg_source=activity#6513406Comment59155"><div><p>it was installed by DIY</p>
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</blockquote> it was installed by DIYtag:freeviewforum.co.nz,2016-05-29:6513406:Comment:591552016-05-29T09:12:52.613ZNicola Oustonhttps://freeviewforum.co.nz/profile/NicolaOuston
<p>it was installed by DIY</p>
<p>it was installed by DIY</p> How was the LNB installed? by…tag:freeviewforum.co.nz,2016-05-29:6513406:Comment:592542016-05-29T09:01:47.999Zforumuserhttps://freeviewforum.co.nz/profile/forumuser
<p>How was the LNB installed? by DIY or a installer?</p>
<p></p>
<p>Regards<br/>Josh Hill<br/> <br/> <cite>Nicola Ouston said:</cite></p>
<blockquote cite="http://freeviewforum.co.nz/forum/topics/dtvs-1-we-have-lost-prime-the-edge-and-4-plus-1?xg_source=activity#6513406Comment59145"><div><p>Hi Josh</p>
<p>Tried both and didn't work.</p>
<p>we also on a new LNB not so long ago.</p>
<p>Any other ideas?</p>
<p></p>
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</blockquote>
<p>How was the LNB installed? by DIY or a installer?</p>
<p></p>
<p>Regards<br/>Josh Hill<br/> <br/> <cite>Nicola Ouston said:</cite></p>
<blockquote cite="http://freeviewforum.co.nz/forum/topics/dtvs-1-we-have-lost-prime-the-edge-and-4-plus-1?xg_source=activity#6513406Comment59145"><div><p>Hi Josh</p>
<p>Tried both and didn't work.</p>
<p>we also on a new LNB not so long ago.</p>
<p>Any other ideas?</p>
<p></p>
</div>
</blockquote> Hi Josh
Tried both and didn't…tag:freeviewforum.co.nz,2016-05-29:6513406:Comment:591452016-05-29T08:08:06.412ZNicola Oustonhttps://freeviewforum.co.nz/profile/NicolaOuston
<p>Hi Josh</p>
<p>Tried both and didn't work.</p>
<p>we also on a new LNB not so long ago.</p>
<p>Any other ideas?</p>
<p></p>
<p>Hi Josh</p>
<p>Tried both and didn't work.</p>
<p>we also on a new LNB not so long ago.</p>
<p>Any other ideas?</p>
<p></p> Hi Nicola,
Please follow the…tag:freeviewforum.co.nz,2016-05-29:6513406:Comment:590852016-05-29T07:39:53.291Zforumuserhttps://freeviewforum.co.nz/profile/forumuser
<p>Hi Nicola, </p>
<p>Please follow the instructions below</p>
<p>On the DTVS remote control:</p>
<p>1. Press the MENU button<br></br><br></br>2. Select "Installation" and press the OK button<br></br><br></br>3. Select "Factory default" and press the OK button<br></br><br></br>4. Enter the password. The default password is "0000"<br></br><br></br>5. Select "Yes" and press OK on the question "Do you want to factory reset?"<br></br><br></br>6. Select your closest location (use the left or right arrow buttons to change the location).…</p>
<p>Hi Nicola, </p>
<p>Please follow the instructions below</p>
<p>On the DTVS remote control:</p>
<p>1. Press the MENU button<br/><br/>2. Select "Installation" and press the OK button<br/><br/>3. Select "Factory default" and press the OK button<br/><br/>4. Enter the password. The default password is "0000"<br/><br/>5. Select "Yes" and press OK on the question "Do you want to factory reset?"<br/><br/>6. Select your closest location (use the left or right arrow buttons to change the location). They press OK.<br/><br/>7. Select "Yes" and press OK on the question "Do you want to scan?"<br/><br/>8. The receiver will start tuning the channels and will save them automatically</p>
<p><br/>Troubleshooting</p>
<p><strong>1. Database Empty or Tuning Failed</strong><br/><br/>This means your receiver failed to find a signal. This can happen if equipment on your satellite dish is not sending the signal as expected by the receiver. Try the following:</p>
<p>a) Try tuning the receiver using the following instructions:<br/><a href="http://www.dtvs.co.nz/forum/index.php?topic=263.0" target="_blank">http://www.dtvs.co.nz/forum/index.php?topic=263.0</a></p>
<p>b) If the above gets you the channels, use the following method to remove any unwanted channels:<br/><a href="http://www.dtvs.co.nz/forum/index.php?topic=247.0" target="_blank">http://www.dtvs.co.nz/forum/index.php?topic=247.0</a></p>
<p>2. If all fails you can contact our technical support number, 0800 388765 or 049745031. If we are unable to take your call please leave a message or, you can send an email to techsupport@dtvs.co.nz</p>
<p></p>
<p></p>
<p>Regards<br/>Josh Hill</p>