Does Freeview customer support actually exist? - freeview forum2024-03-28T11:25:43Zhttps://freeviewforum.co.nz/forum/topics/does-freeview-customer-support-actually-exist?commentId=6513406%3AComment%3A131157&x=1&feed=yes&xn_auth=noHey Laurie, let me know what…tag:freeviewforum.co.nz,2022-09-07:6513406:Comment:1311912022-09-07T04:07:39.768ZBel @ Freeviewhttps://freeviewforum.co.nz/profile/Bel
<p>Hey Laurie, let me know what your company contact info is so I can share it with JDA. I'm sure the info you're getting from affected viewers in the area will help JDA with their troubleshooting. </p>
<p>I've also shared your latest feedback with JDA, which was gratefully received as they continue their investigation.</p>
<p>Thanks,</p>
<p>Bel</p>
<p></p>
<p>Hey Laurie, let me know what your company contact info is so I can share it with JDA. I'm sure the info you're getting from affected viewers in the area will help JDA with their troubleshooting. </p>
<p>I've also shared your latest feedback with JDA, which was gratefully received as they continue their investigation.</p>
<p>Thanks,</p>
<p>Bel</p>
<p></p> I have found out some importa…tag:freeviewforum.co.nz,2022-09-06:6513406:Comment:1312922022-09-06T07:55:03.707ZLaurie Henryhttps://freeviewforum.co.nz/profile/LaurieHenry
<p>I have found out some important info that JiDM will be well aware of I think.</p>
<p>They recently moved the transmission feed to a new site in Invercargill and these issues have been since then I have heard.!!!</p>
<p>i think they are well aware of it and have done nothing but avoid it.<br></br>Why would not any community minded company not immediately contact any company’s that have bought up this issues that is affecting and costing members of the public.</p>
<p>Can you not raise the issue…</p>
<p>I have found out some important info that JiDM will be well aware of I think.</p>
<p>They recently moved the transmission feed to a new site in Invercargill and these issues have been since then I have heard.!!!</p>
<p>i think they are well aware of it and have done nothing but avoid it.<br/>Why would not any community minded company not immediately contact any company’s that have bought up this issues that is affecting and costing members of the public.</p>
<p>Can you not raise the issue higher or are your hands tied?</p>
<p>Laurie<br/> <cite>Bel @ Freeview said:</cite></p>
<blockquote cite="https://freeviewforum.co.nz/forum/topics/does-freeview-customer-support-actually-exist?xg_source=activity#6513406Comment131072"><div><div class="xg_user_generated"><p>Good idea Laurie, could you please share the contact details for your company and the electronic service co you mentioned? I'll pass on to JDA and ask them to get in touch for more details so they can work with you to resolve this.</p>
<p>Thanks!</p>
<p>Bel<br/> <br/> <cite>Laurie Henry said:</cite></p>
<blockquote cite="https://freeviewforum.co.nz/forum/topics/does-freeview-customer-support-actually-exist?xg_source=activity#6513406Comment131289"><div><p>perhaps JDM should contact our company and also the electronic service co who also have had multiple customers with this issue and we can give them that information. </p>
<p>Surely its their responsibility to deal with the issue!!! We want it sorted especially for the people who have needlessly spent money they didn't need to.</p>
<p>Laurie<br/> <br/> <cite>Bel @ Freeview said:</cite></p>
<blockquote cite="https://freeviewforum.co.nz/forum/topics/does-freeview-customer-support-actually-exist?commentId=6513406%3AComment%3A131185&xg_source=msg_com_forum#6513406Comment131185"><div><div class="xg_user_generated"><p>Hi Mike and Laurie, </p>
<p>I'd like to follow up on this for you with the transmission provider again. Could you please share the addresses where the reception issues are taking place? Feel free to message me privately with location details. Having a range of addresses where this is happening will help the engineers pinpoint the cause of this problem, and hopefully help make some headway in resolving this for you.</p>
<p>Once we have the addresses, I'll share with JDA and ask if their local technician can investigate further.</p>
<p>Thanks!</p>
<p>Bel</p>
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</blockquote> Good idea Laurie, could you p…tag:freeviewforum.co.nz,2022-09-06:6513406:Comment:1310722022-09-06T02:25:40.777ZBel @ Freeviewhttps://freeviewforum.co.nz/profile/Bel
<p>Good idea Laurie, could you please share the contact details for your company and the electronic service co you mentioned? I'll pass on to JDA and ask them to get in touch for more details so they can work with you to resolve this.</p>
<p>Thanks!</p>
<p>Bel<br></br> <br></br> <cite>Laurie Henry said:</cite></p>
<blockquote cite="https://freeviewforum.co.nz/forum/topics/does-freeview-customer-support-actually-exist?xg_source=activity#6513406Comment131289"><div><p>perhaps JDM should contact our…</p>
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<p>Good idea Laurie, could you please share the contact details for your company and the electronic service co you mentioned? I'll pass on to JDA and ask them to get in touch for more details so they can work with you to resolve this.</p>
<p>Thanks!</p>
<p>Bel<br/> <br/> <cite>Laurie Henry said:</cite></p>
<blockquote cite="https://freeviewforum.co.nz/forum/topics/does-freeview-customer-support-actually-exist?xg_source=activity#6513406Comment131289"><div><p>perhaps JDM should contact our company and also the electronic service co who also have had multiple customers with this issue and we can give them that information. </p>
<p>Surely its their responsibility to deal with the issue!!! We want it sorted especially for the people who have needlessly spent money they didn't need to.</p>
<p>Laurie<br/> <br/> <cite>Bel @ Freeview said:</cite></p>
<blockquote cite="https://freeviewforum.co.nz/forum/topics/does-freeview-customer-support-actually-exist?commentId=6513406%3AComment%3A131185&xg_source=msg_com_forum#6513406Comment131185"><div><div class="xg_user_generated"><p>Hi Mike and Laurie, </p>
<p>I'd like to follow up on this for you with the transmission provider again. Could you please share the addresses where the reception issues are taking place? Feel free to message me privately with location details. Having a range of addresses where this is happening will help the engineers pinpoint the cause of this problem, and hopefully help make some headway in resolving this for you.</p>
<p>Once we have the addresses, I'll share with JDA and ask if their local technician can investigate further.</p>
<p>Thanks!</p>
<p>Bel</p>
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</blockquote> Hey Mike, click 'Message' at…tag:freeviewforum.co.nz,2022-09-06:6513406:Comment:1310712022-09-06T02:24:35.080ZBel @ Freeviewhttps://freeviewforum.co.nz/profile/Bel
<p>Hey Mike, click 'Message' at the bottom of my note to DM me (it should be in the middle between 'Reply' and 'edit'. <br/> <br/> <cite>Mike Weir said:</cite></p>
<blockquote cite="https://freeviewforum.co.nz/forum/topics/does-freeview-customer-support-actually-exist?xg_source=activity#6513406Comment131288"><div>How do I private message you?</div>
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<p>Hey Mike, click 'Message' at the bottom of my note to DM me (it should be in the middle between 'Reply' and 'edit'. <br/> <br/> <cite>Mike Weir said:</cite></p>
<blockquote cite="https://freeviewforum.co.nz/forum/topics/does-freeview-customer-support-actually-exist?xg_source=activity#6513406Comment131288"><div>How do I private message you?</div>
</blockquote> perhaps JDM should contact ou…tag:freeviewforum.co.nz,2022-09-05:6513406:Comment:1312892022-09-05T20:24:59.782ZLaurie Henryhttps://freeviewforum.co.nz/profile/LaurieHenry
<p>perhaps JDM should contact our company and also the electronic service co who also have had multiple customers with this issue and we can give them that information. </p>
<p>Surely its their responsibility to deal with the issue!!! We want it sorted especially for the people who have needlessly spent money they didn't need to.</p>
<p>Laurie<br></br> <br></br> <cite>Bel @ Freeview said:…</cite></p>
<p>perhaps JDM should contact our company and also the electronic service co who also have had multiple customers with this issue and we can give them that information. </p>
<p>Surely its their responsibility to deal with the issue!!! We want it sorted especially for the people who have needlessly spent money they didn't need to.</p>
<p>Laurie<br/> <br/> <cite>Bel @ Freeview said:</cite></p>
<blockquote cite="https://freeviewforum.co.nz/forum/topics/does-freeview-customer-support-actually-exist?commentId=6513406%3AComment%3A131185&xg_source=msg_com_forum#6513406Comment131185"><div><div class="xg_user_generated"><p>Hi Mike and Laurie, </p>
<p>I'd like to follow up on this for you with the transmission provider again. Could you please share the addresses where the reception issues are taking place? Feel free to message me privately with location details. Having a range of addresses where this is happening will help the engineers pinpoint the cause of this problem, and hopefully help make some headway in resolving this for you.</p>
<p>Once we have the addresses, I'll share with JDA and ask if their local technician can investigate further.</p>
<p>Thanks!</p>
<p>Bel</p>
</div>
</div>
</blockquote> How do I private message you?tag:freeviewforum.co.nz,2022-09-05:6513406:Comment:1312882022-09-05T05:18:10.591ZMike Weirhttps://freeviewforum.co.nz/profile/MikeWeir
How do I private message you?
How do I private message you? Hi Mike and Laurie,
I'd like…tag:freeviewforum.co.nz,2022-09-05:6513406:Comment:1311852022-09-05T00:08:10.891ZBel @ Freeviewhttps://freeviewforum.co.nz/profile/Bel
<p>Hi Mike and Laurie, </p>
<p>I'd like to follow up on this for you with the transmission provider again. Could you please share the addresses where the reception issues are taking place? Feel free to message me privately with location details. Having a range of addresses where this is happening will help the engineers pinpoint the cause of this problem, and hopefully help make some headway in resolving this for you.</p>
<p>Once we have the addresses, I'll share with JDA and ask if their local…</p>
<p>Hi Mike and Laurie, </p>
<p>I'd like to follow up on this for you with the transmission provider again. Could you please share the addresses where the reception issues are taking place? Feel free to message me privately with location details. Having a range of addresses where this is happening will help the engineers pinpoint the cause of this problem, and hopefully help make some headway in resolving this for you.</p>
<p>Once we have the addresses, I'll share with JDA and ask if their local technician can investigate further.</p>
<p>Thanks!</p>
<p>Bel</p> Hi Hannah
This is another pr…tag:freeviewforum.co.nz,2022-08-22:6513406:Comment:1311772022-08-22T08:36:20.143ZMike Weirhttps://freeviewforum.co.nz/profile/MikeWeir
Hi Hannah<br />
<br />
This is another problem with your absolute terrible customer service. I have repeated the issues, symptoms and things I have done multiple times to multiple people. It happens all hours of the day, when it’s not windy, all channels. As previously stated I’ve had the antenna checked, the cable is well strapped and fixed to the wall so there is no movement in the cable to cause signal problem. The cable is only about 4 meters long from antenna to tv, the antenna is directly above the…
Hi Hannah<br />
<br />
This is another problem with your absolute terrible customer service. I have repeated the issues, symptoms and things I have done multiple times to multiple people. It happens all hours of the day, when it’s not windy, all channels. As previously stated I’ve had the antenna checked, the cable is well strapped and fixed to the wall so there is no movement in the cable to cause signal problem. The cable is only about 4 meters long from antenna to tv, the antenna is directly above the tv on the roof. As Laurie has stated in this post and in his initial post, I’m not the only one with the issue. Multiple people across the region getting their feed from the same tower are getting the same issue. Hear from you again in a months time. Hi it’s LAURIE
never had a r…tag:freeviewforum.co.nz,2022-08-22:6513406:Comment:1310522022-08-22T06:29:26.965ZLaurie Henryhttps://freeviewforum.co.nz/profile/LaurieHenry
<p>Hi it’s LAURIE </p>
<p>never had a reply either </p>
<p>we have a lot of people with this fault and it’s not there installation we are aerial installers and it took a while to suss the fault.</p>
<p>in some cases new aerials and tv were done they all had better than needed signal and it happens windy or not.</p>
<p>Bit unsure off the people who look after the site as they seem totally unwilling to admit any problems.</p>
<p>A big fault a while ago only had official post after media…</p>
<p>Hi it’s LAURIE </p>
<p>never had a reply either </p>
<p>we have a lot of people with this fault and it’s not there installation we are aerial installers and it took a while to suss the fault.</p>
<p>in some cases new aerials and tv were done they all had better than needed signal and it happens windy or not.</p>
<p>Bit unsure off the people who look after the site as they seem totally unwilling to admit any problems.</p>
<p>A big fault a while ago only had official post after media questions.</p>
<p>also there was mention of linking issues and that would say transmission disturbances for sure I think.</p>
<p>I think they are well aware of the problem </p>
<p>Laurie </p> Hi Mike,
We've heard back fro…tag:freeviewforum.co.nz,2022-08-04:6513406:Comment:1311572022-08-04T21:40:45.344ZHannah @ Freeviewhttps://freeviewforum.co.nz/profile/HannahMcFadden
<p>Hi Mike,</p>
<p>We've heard back from JDA. They had a local contractor monitoring the Invercargill site Wednesday afternoon and apart from a fleeting burst of pixelisation at lunch time, there have been no other occurrences up to yesterday afternoon. Does this correlate with what you experienced yesterday? </p>
<p>Which area of Invercargill are you in? JDA are wondering if it's a known marginal coverage area.</p>
<p>Also, with it being extremely windy in Invercargill lately, JDA said it…</p>
<p>Hi Mike,</p>
<p>We've heard back from JDA. They had a local contractor monitoring the Invercargill site Wednesday afternoon and apart from a fleeting burst of pixelisation at lunch time, there have been no other occurrences up to yesterday afternoon. Does this correlate with what you experienced yesterday? </p>
<p>Which area of Invercargill are you in? JDA are wondering if it's a known marginal coverage area.</p>
<p>Also, with it being extremely windy in Invercargill lately, JDA said it could be possible that you have a loose cable on the mast with an intermittent connection. With the high winds some antennas can get turned away from the transmitting site, so lose their ability to pick up the signal. </p>
<p>Kind regards,</p>
<p>Hannah</p>
<p><strong style="font-style: inherit;"><em> </em></strong></p>