Have not been able to view Freeview - all
I get is a black screen from my app on my Samsung Smart Tv 4HD - tried reinstall but still the problem - it has been like this since last week

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Cross fingers :)

Did not work for me ! What are the steps or should it just automatically update ? Or do I need to re install ?
The app says the latest update is still 2018
I've had my tv turned off at the wall for 30mins again but still getting black screen. How do you find out what version of freeview you've got if you're looking at a black screen? Or are you talking about the software version of yr TV??

I'm sorry it hasn't worked for you Rachel   I turned tv on waited a while then went onto the app and it loaded. It loaded automatically you could try re install

Rachel said:

Did not work for me ! What are the steps or should it just automatically update ? Or do I need to re install ?

The tv has it's own app of freeview on demand it's in the apps on my tv that's where I was able to see what version 

Annette Bothwell said:

I've had my tv turned off at the wall for 30mins again but still getting black screen. How do you find out what version of freeview you've got if you're looking at a black screen? Or are you talking about the software version of yr TV??

It’s working for me ! I just tried turning it on before coming on here and I didn’t do anything, nothing at all, no turning the tv off or unplugged no reinstall no nothing, it’s just working. I really hope it is for everyone else, and just try before going through the hassle of doing any of the above as it may be totally unnecessary. My thanks to the team at Freeview for working out what caused this, it must of been as frustrating for you guys as it was for us trying to get it figured out, so kudos ! Now I can go watch trashy reality tv again ! 

Btw I tried to post this much earlier this morning and the forum wasn’t updating, I sent a msg saying there was a bug, but I think it may of been as I had used an emoji in my post and the boards aren’t set up to take them, perhaps if this is the case there could be a way where the emoji will just not be displayed rather than not allow the entire message to be ? 

This is getting ridiculous! Still got black screen, when trying to load via smart hub. Using the Samsung remote I can open it via red A button. I see I have version 1.12.4 last updated 4.11.19. That's about when the black screen thing started.
Our tv also is doing this. Been about 2 weeks now! Have tried all the fixes and nothing has worked. Put in two reports about it. I miss freeview!

Yep, mine is still out - nearly a month !!!!! I have sent 2 support request forms ...

Mine is still going alright, but I’m admittedly crossing my fingers every time that it will ! I feel so sorry for the rest of you that somethings still not fixed yet :(

Mine is still working as well, so sorry yours is not

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