Hi, TVNZ OnDemand will play about 14 mins of an episode then the TV switches off. Then need to turn TV on, select Freeview, find episode and fast forward to where it was up to. Doesn’t happen with Lightbox or Netflix and TVNZ OnDemand works fine on my phone. TV is a 2017 Samsung connected to WIFI. Any ideas?

Views: 111

Reply to This

Replies to This Discussion

Hi Bridget, 

We are currently aware of this issue affecting Samsung TVs and the teams are working to resolve this ASAP. you can find updates of the fault on our Network Status page. 

To help us further with the fault, you can submit your details and TV make and model to the following link and this helps the team with their investigations http://freeviewnz.tv/support/contact-us/freeviewplus-form/

Josh 



Josh Hill ✔️ said:

Hi Bridget, 

We are currently aware of this issue affecting Samsung TVs and the teams are working to resolve this ASAP. you can find updates of the fault on our Network Status page. 

To help us further with the fault, you can submit your details and TV make and model to the following link and this helps the team with their investigations http://freeviewnz.tv/support/contact-us/freeviewplus-form/

Josh 

I'm experiencing a similar problem except I have to turn the power off at the wall and then on again before the the TV will restart. My TV is a Panasonic Viera Model TH-50CX610Z connected to WIFI.

 All other apps including Netflix and Lightbox work just fine.

Reply to Discussion

RSS

Quick Tools

Latest Activity

Paul replied to Paul's discussion [SOLVED] 2008 model Sony Freeview TV fails to properly render Maori / Te Reo HD channels
"I’m very happy to see that this issue has finally been resolved.  Thanks to Mark…"
13 hours ago
Biggles replied to Stuart Mackay's discussion New home, existing satellite dish and new Dish-TV S8100
"You probably need to change the LNB Frequency in your setup menu. If you can get on the roof you…"
Wednesday
Josh Hill ✔️ replied to Stuart Mackay's discussion New home, existing satellite dish and new Dish-TV S8100
"Hi Stuart,  SKY doesn't block satellite dish's, I would check on a few things…"
Wednesday
Stuart Mackay posted a discussion

New home, existing satellite dish and new Dish-TV S8100

Hi all,Just moved into a new property in Wellington which has an existing Sky satellite (last…See More
Wednesday
Carole replied to Murray Glue's discussion Dish TV and S7070rHD-XM
"Thanks Murray that makes me feel a lot better! I've also managed to resolve my problem with a…"
Tuesday
Murray Glue replied to Murray Glue's discussion Dish TV and S7070rHD-XM
"Please disregard the above. I got hold of a man with a tuning box with which we found that the dish…"
Tuesday
Murray Glue replied to Murray Glue's discussion Dish TV and S7070rHD-XM
"I agree Carole, and I am a technician with experience in satellite tracking systems in marine…"
Monday
Carole replied to Murray Glue's discussion Dish TV and S7070rHD-XM
"I don't find the manual at all simple to follow. It is written in technical geekspeak which…"
Monday

Connect With Us!

© 2018   Created by Bel.   Powered by

Badges  |  Report an Issue  |  Terms of Service