On Demand Won't Load - freeview forum2024-03-29T15:07:46Zhttps://freeviewforum.co.nz/forum/topics/on-demand-won-t-load?xg_source=activity&feed=yes&xn_auth=noThanks for the update James…tag:freeviewforum.co.nz,2017-05-15:6513406:Comment:717492017-05-15T23:41:49.762Zforumuserhttps://freeviewforum.co.nz/profile/forumuser
<p>Thanks for the update James</p>
<p><br/> <cite>James G said:</cite></p>
<blockquote cite="http://freeviewforum.co.nz/forum/topics/on-demand-won-t-load?xg_source=activity#6513406Comment71820"><div>Using the app my speed is 18.3mbps and the on demand works for me. Thanks for the help!</div>
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<p>Thanks for the update James</p>
<p><br/> <cite>James G said:</cite></p>
<blockquote cite="http://freeviewforum.co.nz/forum/topics/on-demand-won-t-load?xg_source=activity#6513406Comment71820"><div>Using the app my speed is 18.3mbps and the on demand works for me. Thanks for the help!</div>
</blockquote> Using the app my speed is 18.…tag:freeviewforum.co.nz,2017-05-14:6513406:Comment:718202017-05-14T03:50:35.320ZJames Ghttps://freeviewforum.co.nz/profile/JamesG
Using the app my speed is 18.3mbps and the on demand works for me. Thanks for the help!
Using the app my speed is 18.3mbps and the on demand works for me. Thanks for the help! Hi James,
I was told from our…tag:freeviewforum.co.nz,2017-05-11:6513406:Comment:719092017-05-11T20:53:33.885Zforumuserhttps://freeviewforum.co.nz/profile/forumuser
<p>Hi James,</p>
<p>I was told from our technician that the Green Button seems to be working for customers however have you tried launching TVNZ Ondemand using the apps button? </p>
<p><cite>James G said:</cite></p>
<blockquote cite="http://freeviewforum.co.nz/forum/topics/on-demand-won-t-load?xg_source=activity#6513406Comment71908"><div>I use the green button. And I didn't realise the apps include a speed test so the speed I reported may be inacccurate (I used my iPhone's speed test…</div>
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<p>Hi James,</p>
<p>I was told from our technician that the Green Button seems to be working for customers however have you tried launching TVNZ Ondemand using the apps button? </p>
<p><cite>James G said:</cite></p>
<blockquote cite="http://freeviewforum.co.nz/forum/topics/on-demand-won-t-load?xg_source=activity#6513406Comment71908"><div>I use the green button. And I didn't realise the apps include a speed test so the speed I reported may be inacccurate (I used my iPhone's speed test app).</div>
</blockquote> I use the green button. And I…tag:freeviewforum.co.nz,2017-05-11:6513406:Comment:719082017-05-11T08:51:31.192ZJames Ghttps://freeviewforum.co.nz/profile/JamesG
I use the green button. And I didn't realise the apps include a speed test so the speed I reported may be inacccurate (I used my iPhone's speed test app).
I use the green button. And I didn't realise the apps include a speed test so the speed I reported may be inacccurate (I used my iPhone's speed test app). Hi James, how do you access t…tag:freeviewforum.co.nz,2017-05-11:6513406:Comment:719032017-05-11T06:42:29.854Zforumuserhttps://freeviewforum.co.nz/profile/forumuser
<p>Hi James, how do you access the apps? by the APPS button or the Green button (FreeviewPlus) </p>
<p>Thanks, Josh</p>
<p><br/> <cite>James G said:</cite></p>
<blockquote cite="http://freeviewforum.co.nz/forum/topics/on-demand-won-t-load?xg_source=activity#6513406Comment71659"><div>9 Mbps</div>
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<p>Hi James, how do you access the apps? by the APPS button or the Green button (FreeviewPlus) </p>
<p>Thanks, Josh</p>
<p><br/> <cite>James G said:</cite></p>
<blockquote cite="http://freeviewforum.co.nz/forum/topics/on-demand-won-t-load?xg_source=activity#6513406Comment71659"><div>9 Mbps</div>
</blockquote> I'll pass onto the team when…tag:freeviewforum.co.nz,2017-05-10:6513406:Comment:717272017-05-10T07:43:26.997Zforumuserhttps://freeviewforum.co.nz/profile/forumuser
<p>I'll pass onto the team when they get in tomorrow morning, I would try a final power off tonight as the other user has done that and got it working again, </p>
<p>Josh<br/> <br/> <cite>James G said:</cite></p>
<blockquote cite="http://freeviewforum.co.nz/forum/topics/on-demand-won-t-load?xg_source=activity#6513406Comment71659"><div>9 Mbps</div>
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<p>I'll pass onto the team when they get in tomorrow morning, I would try a final power off tonight as the other user has done that and got it working again, </p>
<p>Josh<br/> <br/> <cite>James G said:</cite></p>
<blockquote cite="http://freeviewforum.co.nz/forum/topics/on-demand-won-t-load?xg_source=activity#6513406Comment71659"><div>9 Mbps</div>
</blockquote> 9 Mbpstag:freeviewforum.co.nz,2017-05-10:6513406:Comment:716592017-05-10T07:00:37.479ZJames Ghttps://freeviewforum.co.nz/profile/JamesG
9 Mbps
9 Mbps Please run the Speedtest App…tag:freeviewforum.co.nz,2017-05-10:6513406:Comment:716542017-05-10T03:28:07.290Zforumuserhttps://freeviewforum.co.nz/profile/forumuser
<p>Please run the Speedtest App that is on the APPS Menu, and take a a screen shot and attach it to your reply? </p>
<p>Thanks, Josh<br></br> <br></br> <cite>James G said:</cite></p>
<blockquote cite="http://freeviewforum.co.nz/forum/topics/on-demand-won-t-load?xg_source=activity#6513406Comment71584"><div><p><br></br> OK, I have done that (in fact, I left it unplugged for a few hours) and there is no change. </p>
<p><br></br> <cite>Josh Hill said:…</cite></p>
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<p>Please run the Speedtest App that is on the APPS Menu, and take a a screen shot and attach it to your reply? </p>
<p>Thanks, Josh<br/> <br/> <cite>James G said:</cite></p>
<blockquote cite="http://freeviewforum.co.nz/forum/topics/on-demand-won-t-load?xg_source=activity#6513406Comment71584"><div><p><br/> OK, I have done that (in fact, I left it unplugged for a few hours) and there is no change. </p>
<p><br/> <cite>Josh Hill said:</cite></p>
<blockquote cite="http://freeviewforum.co.nz/forum/topics/on-demand-won-t-load?commentId=6513406%3AComment%3A71719&xg_source=msg_com_forum#6513406Comment71719"><div><div class="xg_user_generated"><p>Hi James</p>
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<p>Please can you switch off your unit from the wall and leave for 30-60 secs then power on and try again? </p>
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<p>Thanks</p>
<p>Josh<br/> <br/> <cite>James G said:</cite></p>
<blockquote cite="http://freeviewforum.co.nz/forum/topics/on-demand-won-t-load?xg_source=activity#6513406Comment71577"><div><p>I'm pleased to report that I have indeed successfully connected (via WiFi) to my home network.<br/> <br/> <cite>Biggles said:</cite></p>
<blockquote cite="http://freeviewforum.co.nz/forum/topics/on-demand-won-t-load?commentId=6513406%3AComment%3A71807&xg_source=msg_com_forum#6513406Comment71807"><div><div class="xg_user_generated"><p>Probably a stupid question but have you connected to your home network via cable or wifi as per the manual Pg29 (Network Setup)?</p>
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</blockquote> OK, I have done that (in fac…tag:freeviewforum.co.nz,2017-05-10:6513406:Comment:715842017-05-10T00:38:58.882ZJames Ghttps://freeviewforum.co.nz/profile/JamesG
<p><br></br> OK, I have done that (in fact, I left it unplugged for a few hours) and there is no change. </p>
<p><br></br> <cite>Josh Hill said:</cite></p>
<blockquote cite="http://freeviewforum.co.nz/forum/topics/on-demand-won-t-load?commentId=6513406%3AComment%3A71719&xg_source=msg_com_forum#6513406Comment71719"><div><div class="xg_user_generated"><p>Hi James</p>
<p></p>
<p>Please can you switch off your unit from the wall and leave for 30-60 secs then power on and try…</p>
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<p><br/> OK, I have done that (in fact, I left it unplugged for a few hours) and there is no change. </p>
<p><br/> <cite>Josh Hill said:</cite></p>
<blockquote cite="http://freeviewforum.co.nz/forum/topics/on-demand-won-t-load?commentId=6513406%3AComment%3A71719&xg_source=msg_com_forum#6513406Comment71719"><div><div class="xg_user_generated"><p>Hi James</p>
<p></p>
<p>Please can you switch off your unit from the wall and leave for 30-60 secs then power on and try again? </p>
<p></p>
<p>Thanks</p>
<p>Josh<br/> <br/> <cite>James G said:</cite></p>
<blockquote cite="http://freeviewforum.co.nz/forum/topics/on-demand-won-t-load?xg_source=activity#6513406Comment71577"><div><p>I'm pleased to report that I have indeed successfully connected (via WiFi) to my home network.<br/> <br/> <cite>Biggles said:</cite></p>
<blockquote cite="http://freeviewforum.co.nz/forum/topics/on-demand-won-t-load?commentId=6513406%3AComment%3A71807&xg_source=msg_com_forum#6513406Comment71807"><div><div class="xg_user_generated"><p>Probably a stupid question but have you connected to your home network via cable or wifi as per the manual Pg29 (Network Setup)?</p>
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</blockquote> Hi James
Please can you swit…tag:freeviewforum.co.nz,2017-05-09:6513406:Comment:717192017-05-09T21:38:17.557Zforumuserhttps://freeviewforum.co.nz/profile/forumuser
<p>Hi James</p>
<p></p>
<p>Please can you switch off your unit from the wall and leave for 30-60 secs then power on and try again? </p>
<p></p>
<p>Thanks</p>
<p>Josh<br></br> <br></br> <cite>James G said:</cite></p>
<blockquote cite="http://freeviewforum.co.nz/forum/topics/on-demand-won-t-load?xg_source=activity#6513406Comment71577"><div><p>I'm pleased to report that I have indeed successfully connected (via WiFi) to my home network.<br></br> <br></br> <cite>Biggles said:…</cite></p>
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<p>Hi James</p>
<p></p>
<p>Please can you switch off your unit from the wall and leave for 30-60 secs then power on and try again? </p>
<p></p>
<p>Thanks</p>
<p>Josh<br/> <br/> <cite>James G said:</cite></p>
<blockquote cite="http://freeviewforum.co.nz/forum/topics/on-demand-won-t-load?xg_source=activity#6513406Comment71577"><div><p>I'm pleased to report that I have indeed successfully connected (via WiFi) to my home network.<br/> <br/> <cite>Biggles said:</cite></p>
<blockquote cite="http://freeviewforum.co.nz/forum/topics/on-demand-won-t-load?commentId=6513406%3AComment%3A71807&xg_source=msg_com_forum#6513406Comment71807"><div><div class="xg_user_generated"><p>Probably a stupid question but have you connected to your home network via cable or wifi as per the manual Pg29 (Network Setup)?</p>
</div>
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