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Permalink Reply by Leon on February 18, 2015 at 18:29

try formatting the flash drive while its in the reciever

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Permalink Reply by Patricia Kaea on February 18, 2015 at 19:40

Thank you Leon, I tried that, but still won't work. Checked the flashdrive on the computer and nothing's amiss. Tried both my new and original flashdrives on both box and computer.

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Permalink Reply by Leon on February 18, 2015 at 19:43

ok then id try a factory reset and retune on the reciever then try again

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Dish TVPermalink Reply by Dish TV Support on February 18, 2015 at 21:35

Hi Patricia

Could you please do the following;

With your USB plugged in: 

1. Go to Menu>Media Manager> Media Info

Check to see if the USB Drive has been formatted to FAT32 this is the only format that the receiver can read, If the USB shows NTFS or exFAT then press the Red button to format the drive, The media should be'Active' not' Not Active'

When you book programmes on the USB, space is reserved on the hard drive so that it can successfully record, if the hard drive cannot fulfill the space requirements the EPG will give you a insufficient storage message. 

Let us know if your USB is formatted to Fat32 and the Status on the Media Info page says Media Active

Regards
Dish TV Support

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