Over the past two - three weeks we are getting coming up as a single black screen with red writing when changing channels or moving from the Library menu or from watching a recorded programme, an advert saying "Freeview Plus has arrived, press OK, step 1 of 5".

We press the Exit button to get out of this each time it happens, even when we are just scrolling through channels!

However, we don't want Freeview Plus, nor do we want to be bothered by this constant advertising while watching TV, so what can we so to get rid of this permanently  ??

Hoping for some help ...

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Hi Gwyneth 

To turn off Freeview Plus, you will need to go through the 5 Steps first then do the following:

From live broadcast TV, using your remote:

1. Press the RED button to load FreeviewPlus.  You'll see the mini guide.

2. Press the RED button again to load the MENU.

3. Tap the RIGHT ARROW key to navigate across the MENU to SETTINGS (the 'gear' icon)

4. Tap the DOWN ARROW key to navigate to MINI GUIDE: CHANNEL CHANGE TIMEOUT.

5. Tap the LEFT ARROW key until OFF is displayed.

6. Tap the RETURN key until you go back to live TV, or press the EXIT key.

Now you won't see the mini guide pop up each time you change channel.

I hope this information helps, if you are stuck or needing more info,. please let me know!

Regards,
Josh

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